Alexandra Vidal
Citrus Heights,CA
Summary
Dynamic Senior Bridal Sales Consultant with extensive experience at Miosa Bride, excelling in client relationship management and effective communication. Recognized for enhancing store visibility through strategic consultation management, achieving sales targets. Skilled in appointment scheduling and problem-solving, ensuring exceptional customer experiences and satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Bridal Sales Consultant
Miosa Bride
05.2021 - Current
- Developed strong vendor relationships by effectively communicating inventory needs and promptly addressing any discrepancies or concerns.
- Resolved customer issues promptly and professionally, preserving client relationships while upholding company policies, both on the phone and in person.
- Increased store visibility through effective social media promotion and participation in local bridal events, attracting new clientele and boosting sales.
- Managed customer appointments efficiently, ensuring that each bride received ample time and attention during consults and fittings.
- Assisted in achieving monthly sales targets through effective upselling techniques and product knowledge.
- Contributed to a positive store atmosphere by maintaining an organized and visually appealing sales floor.
- Participated in staff meetings and training sessions to stay informed about store policies, procedures, promotions, and products.
- Streamlined appointment scheduling processes by implementing a more efficient booking system that maximized daily availability without overbooking consultants.
- Maintained detailed client records with accurate measurements, preferences, and follow-up communication notes for seamless service delivery.
- Engaged in friendly conversation with customer to better uncover individual needs.
Server
Paul Martins American Grill
08.2018 - Current
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Resolved customer complaints promptly and professionally through great phone and in person communication skills to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
Granite Bay High School
Granite Bay, CASkills
- Phone answering/ effective communication
- Appointment scheduling
- Deescalating situations
- Organization
- Honest and dependable
- Problem-solving abilities
- Multitasking
- Team leadership
- Task prioritization
- Professionalism
Timeline
Senior Bridal Sales Consultant
Miosa Bride
05.2021 - Current
Server
Paul Martins American Grill
08.2018 - Current
Granite Bay High School