Alexandra V. Otiniano
Hialeah,Florida
Summary
Seeking a challenging position with competitive pay and a growth-oriented organization where individual recognition is related directly to initiative and performance; a position that will enable me to utilize all my potential and experience for the company I will represent.
Professional with significant experience in administrative roles, adept at managing scheduling, documentation, and client interactions. Strong focus on team collaboration and achieving results, flexibly adapting to changing needs. Skilled in data entry, record-keeping, and communication, highly reliable and supportive in fast-paced environments. Known for maintaining high standards and delivering consistent, quality outcomes.
Overview
19
19
years of professional experience
Work History
Interviewing Clerk
Department of Children and Families District XI
05.2009 - Current
- My duties and responsibility consist of assisting client with application, Interviewing client for the ESS1 staff, in order to process application, handling sensitive and confidential material and translating for Spanish speaking client went requested, Providing excellent Customer Service, also resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks
- Conducts abbreviated interviews, Monitors lobby traffic flow and notifies supervisor of any issues
- Completes client registration clearances (CRAD) as needed
- Performs special work assignments and other related work/duties as required or assigned
Administration Staff Assistant
Department of Children & Families District XI
02.2021 - 01.2022
- Managing phone calls professionally, courteously, and promptly
- Maintaining inventory of office supplies and equipment
- Planning for meetings/events and coordinates with other parties as required, preparing (create, edit, print, package) all types of written communication materials as requested
- Tracking of projects on spreadsheets and calendars
- Covering front desk when needed
- Duties and Responsibility:
Office Assistance
MDC Hialeah Campus Library
01.2006 - 06.2008
- My duties and responsibility consist of assisting customer, office duties such as answering phone, filing, organizing books, keeping logs, answering phone calls, and translating for Spanish speaking client went requested.
Education
Art Associates - Pre-Elementary Teacher
Miami Dade College
07.2007
High School Diploma - Teacher Aide
Hialeah Senior High School
01.2004
Skills
- Fluent and both English and Spanish
- Skill: Typing, Computer literate, Microsoft Office, Excel, Word, and Power Point
- Knowledge of State of Florida System (DCF-ACCESS FLA)
- Follow-up skills
- Confidentiality
- Customer service and assistance
- Database management
- Confidential data protection
- Administering interviews
- Teamwork and collaboration
- Verbal and written communication
- Microsoft office
- Phone and email etiquette
- Documentation and recordkeeping
- Professionalism
- Data entry proficiency
- Multitasking Abilities
Employee of the month
I was selected several times as Employee of the month for outstanding work with the front desk and office.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Administration Staff Assistant
Department of Children & Families District XI
02.2021 - 01.2022
Interviewing Clerk
Department of Children and Families District XI
05.2009 - Current
Office Assistance
MDC Hialeah Campus Library
01.2006 - 06.2008
High School Diploma - Teacher Aide
Hialeah Senior High School
Art Associates - Pre-Elementary Teacher
Miami Dade College
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