Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Ward

Chico,CA

Summary

Dynamic and detail-oriented professional with over 8 years of experience in customer service, hospitality, and recruiting across industries including retail, e-commerce, automotive, and staffing. Skilled in data entry, CRM systems, and client communication, with a proven ability to field high volumes of calls and customer inquiries. Highly adaptable in fast-paced, evolving environments, and known for strong interpersonal skills, problem-solving, and a commitment to delivering exceptional service.

Overview

6
6
years of professional experience

Work History

Recruiting Manager

Allevity Employer Solutions
09.2023 - 06.2025
  • Reviewed resumes and applications to evaluate work history and other qualifications.
  • Conducted in-depth interviews to further assess candidate qualifications and cultural fit.
  • Collaborated with hiring managers to define role requirements and expectations.
  • Entered and maintained accurate data in CRM and applicant tracking systems, including client records, job orders, and candidate profiles.
  • Adapted quickly to changing priorities and took initiative on special projects during a transitional period before company restructuring.

Guest Relations Agent

Chico Courtesy Automotive
03.2023 - 09.2023
  • Responded promptly to all telephone calls and emails in accordance with established standards.
  • Performed administrative duties such as filing paperwork, compiling data, and creating daily, weekly, and monthly reports.
  • Assisted customers with scheduling, inquiries, and complaints in a professional manner.
  • Demonstrated superior communication skills when interacting with guests and colleagues alike.

Inside Sales Representative

Build With Ferguson
11.2020 - 07.2023
  • Managed over 40 customer calls per day in a professional and friendly manner.
  • Assessed customers' needs and provided assistance and information on product features, lead times, and additional items that may be needed for their project.
  • Built up clientele by offering myself as a single point of contact to ensure customers are receiving the best service possible.
  • Achieved and surpassed my department’s sales goals on a monthly, quarterly and yearly basis.

Customer Service Representative

ThirdLove
03.2019 - 04.2020
  • Responsible for providing exceptional customer service through multiple lines of support, including chats, phones, and email.
  • Assisted customers with making returns and exchanges, as well as placing orders, answering questions about company policies, programs, and products.
  • Did active research across multiple sites such as Shopify and FedEx in order to problem solve efficiently.
  • Met and exceeded all contacts per hour and productivity goals.

Education

Butte College
Oroville, CA
01.2018

Skills

  • Written and Verbal Communication
  • Microsoft Office Proficiency
  • Relationship Development
  • Organizational Skills
  • Phone and Email Etiquette
  • Computer Literacy
  • Customer Account Management
  • Problem-Solving Ability
  • Customer Service
  • Attention to Detail
  • Critical Thinking
  • Adaptability

Timeline

Recruiting Manager

Allevity Employer Solutions
09.2023 - 06.2025

Guest Relations Agent

Chico Courtesy Automotive
03.2023 - 09.2023

Inside Sales Representative

Build With Ferguson
11.2020 - 07.2023

Customer Service Representative

ThirdLove
03.2019 - 04.2020

Butte College

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