Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Certification
Feedback
Timeline
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Alexandra Westervelt

Phoenix,AZ

Summary

I am a detailed and resourceful Office Service Associate, I was just recently promoted to Senior Office Assistant. I love bringing passion, energy and creativity to the workplace. I work diligently to efficiently execute tasks in a timely manner, without sacrificing quality. I consistently demonstrate the ability to remain calm under pressure and adapt to ever- changing work environments. I am a highly- motivated employee with a desire to take on new challenges, a strong work ethic, adaptability and exceptional interpersonal skills. I am a committed team member known for meeting company needs with consistent and organized practices. I also demonstrate the ability to work under pressure while adapting to new situations and challenges, while always aiming to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Office Assistant

(Baker Tilly Formally known as Henry + Horne)
Scottsdale, AZ
01.2023 - Current
  • BakerTilly merged with Henry + Horne.
  • Maintained inventory of office supplies and ordered new materials.
  • Answered multi-line phone system and engaged with clients.
  • Handled mail duties including pick up, sorting and distribution to departments and personnel.
  • Coordinated conference room arrangements daily, placing requested equipment and supplies in their designated spaces.
  • Conferred with internal and external partners to address office deficiencies.
  • Orchestrated office events and celebrations with meticulous attention to detail and creativity.
  • Greeted visitors and callers, addressed inquiries and directed clients to appropriate staff members
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Director of First Impressions

Henry + Horne (now called BakerTilly)
Scottsdale, AZ
09.2021 - Current
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting guests, answering phone calls and directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Received parcels, routed mail and opened packages for staff.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Maintained office supply inventory and placed orders to meet demand.
  • Obtained and processed payments from clients for products and services.
  • Consistently upheld professional standards at the reception desk, leaving a positive impression on visitors every day.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Rowdy Hair
Phoenix, AZ
04.2019 - 04.2022
  • Assisted 14+ stylist in day to day customer booking, scheduling, and sales
  • Maintained health code and cleanliness with state and city guidelines
  • Extensive product and sales knowledge
  • Delivered outstanding customer service to ensure high client retention.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Membership Specialist and Front Desk

YouFit Health Clubs
Scottsdale, AZ
03.2018 - 07.2019
  • Extended warm greetings to both new and existing members upon entry, fostering a welcoming atmosphere within the organization.
  • Oversaw membership data system to keep information updated and complete.
  • Promoted effective conflict resolution regarding employees or members through active listening and dynamic communication skills.
  • Assisted customers during membership selection process and helped choose perfect products to meet individual needs.
  • Answered customers' questions and addressed problems and complaints in-person and via phone.

Swim Instructor

Hubbard Swim School
Phoenix, AZ
09.2016 - 11.2017
  • Encouraged students to build confidence in and out of water by making swimming fun.
  • Instructed participants in proper stroke techniques to encourage self-reliant swimming.
  • Built relationships with parents and swimmers to increase likelihood of sustained customer loyalty in future swim lessons.
  • Supervised class participants and enforced safety rules and regulations to prevent injury.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Cultivated connections and established lasting relationships through motivational guidance and personal support
  • Coached and encouraged participants during exercises and routines.

Customer Relations Specialist

Yogurtini Self-Serve Frozen Yogurt
Phoenix, AZ
09.2015 - 08.2016
  • Consulted with customers to resolve service and billing issues.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.

Education

Associate - Applies Sciences, General Studies

Paradise Valley Community College
08.2023

High school Diploma -

Thunderbird High School
05.2018

Skills

  • Reception
  • Client- Centric Customer Service
  • Front Desk Expertise
  • Front Office Operations
  • Guest Experience Enhancement
  • Efficient Scheduling
  • File Management
  • Strategic Supply Restocking
  • Filing and Data Archiving
  • Streamlined Mail Routing
  • Meeting Coordination and Scheduling
  • Resourceful Supply Management
  • Schedule Management Expertise
  • Project Management
  • Time Management Mastery
  • Event Planning
  • Payment Processing
  • Prioritization of Tasks
  • Office Administration
  • Positive Attitude
  • Adept Problem Solver
  • Meeting Planning

Additional Information

  • Authorized to work in the US for any employer

Accomplishments

  • Awarded BESTT of Exceptional Client Services 2021/2022 Henry + Horne.
  • Certification of Completion on preventing Workplace Harassment (12-06-2022)
  • Certification of completion " Becoming a highly effective performer! Making the best of YOUR time." 8-10-2023

Certification

  • Received certifications in the fields I would be learning through my current company portal.

Feedback

I would like to share with you some of the feedbacks i have received from my peers. 

  • "All admin this year, Alex included, took on significantly more complex roles than they may have had in the past. I think Alex handled the additional responsibilities this year with relative ease."
  • "Alexandra was/is paramount to the success of completing projects. She was able to keep workflows logged in and assist staff and clients with the process."
  • "Alex is a very reliable and dedicated professional. She takes her responsibilities seriously and is willing to do whatever it takes to complete them. This past year she has demonstrated this with her new position."
  • "No doubt about it, Alex can make conversation with anyone. I love that she is the first point of contact with our clients, as I know she provides a very positive experience for them right as they step in the door or as they call in."
  • "Alex is blessed to have an award-winning smile and personality. Clients love her, the team loves her and I'm certain all her friends and family love her. She gets along wonderfully with her colleagues in the Scottsdale office."
  • "Talk about responsibilities and meeting deadlines - this past tax season I believe Alex was the main person who logged in all the tax projects for the Scottsdale office, an office BTW that I bet is in the top 5 of offices nationwide with the number of returns we do. She did all this without missing a beat, truly a remarkable job. Let's not forget, also handling the main lobby, answering phones, dealing with clients, and I believe also handling a lot of the postage."

Timeline

Senior Office Assistant

(Baker Tilly Formally known as Henry + Horne)
01.2023 - Current

Director of First Impressions

Henry + Horne (now called BakerTilly)
09.2021 - Current

Rowdy Hair
04.2019 - 04.2022

Membership Specialist and Front Desk

YouFit Health Clubs
03.2018 - 07.2019

Swim Instructor

Hubbard Swim School
09.2016 - 11.2017

Customer Relations Specialist

Yogurtini Self-Serve Frozen Yogurt
09.2015 - 08.2016

Associate - Applies Sciences, General Studies

Paradise Valley Community College

High school Diploma -

Thunderbird High School
Alexandra Westervelt