ALEXANDRA WHELDON
Oak Park,IL
Summary
Hands-on Leasing & Marketing Professional known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
5
5
years of professional experience
Work History
Leasing Professional
Greystar
08.2024 - Current
- Assisted in daily operations and management of a residential community.
- Conducted property tours and processed rental applications and lease agreements.
- Managed resident accounts, including rent collection, delinquency follow-up and post late fees.
- Coordinated and implemented community events and activities.
- Review and submit invoices from vendors, contractors, and service providers for payment.
- Code p-card transactions for reimbursement.
- Handled monthly lease renewals from start to finish, including negotiations.
- Conducted monthly audits, such as renter insurance verifications.
- Monitored and reviewed the budget to ensure expenses remained within annual limits.
Logistics Account Executive
TQL
03.2022 - 08.2024
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Committed to providing the highest level of customer service
- Effectively build customer relationships to establish and grow my book of business from the ground up
- Laser-focused on selling and closing new and existing customers
- Negotiate price with shippers and carriers
- Manage daily shipments, resolve issues quickly and effectively, to ensure timely pickup and delivery
- Independently processed invoices and set customers up as vendors, ensuring accuracy and timeliness in financial transactions, maintaining organized records.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
Leasing and Marketing Professional
Lincoln Properties
01.2021 - 10.2021
- Successfully leased up the building in record time, implementing strategic marketing and tenant engagement plans that set the foundation for long-term success and high occupancy rates.
- Manage all aspects of the leasing process, including leasing apartments, preparing lease paperwork and assisting to ensure a smooth move-in.
- Greet clients, assess needs, answer questions and provide tours of the apartments and community.
- Process applications, and prepare and review lease agreements and renewals.
- Respond to in-person, phone and email inquiries, which includes providing leasing information, making appointments and creating and following up with maintenance requests.
- Assist with completing weekly, monthly and special reports as assigned by the Leasing Manager or Business Manager.
- Receive deposits and rent money, and record appropriately.
- Provide excellent customer service and assist all clients with a positive and friendly tone
Leasing Manager
Greystar
08.2019 - 01.2021
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Execute weekly marketing snapshot with competitive trends/market survey and share directly with client.
- Ensure ILS are up to date weekly.
- Managed daily and weekly marketing and leasing plans.
- Plan, schedule, and host resident events to ensure resident retention
- Assist with renewal process by generating the offer letter and sending to residents
- Show prospective renters vacant apartment rentals within a 270-apartment community
- Follow-up with leads and schedule appointments through lead management system
- Collected, completed, and processed lease applications.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
Skills
- Yardi
- RENTCafé
- OneSite/RealPage
- AIRM
- Yieldstar
- Knock
Timeline
Leasing Professional
Greystar
08.2024 - Current
Logistics Account Executive
TQL
03.2022 - 08.2024
Leasing and Marketing Professional
Lincoln Properties
01.2021 - 10.2021
Leasing Manager
Greystar
08.2019 - 01.2021