Alexandra Wilson
Columbia,MD
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Walgreens in medication dispensing and workflow optimization. Recognized for enhancing patient care through effective communication and problem-solving skills. Successfully trained new staff, fostering a collaborative environment that improved operational efficiency and customer satisfaction. Committed to maintaining compliance with FDA and HIPAA regulations.
Overview
5
5
years of professional experience
1
1
Immunization Certification
1
1
Pharmacy Technician Certification
Work History
Pharmacy Technician
Walgreens
12.2022 - Current
- Assisted with prescription filling and medication dispensing processes, ensuring accuracy and compliance.
- Educated patients on proper medication usage and potential side effects, enhancing overall care quality.
- Managed inventory levels for pharmaceuticals, conducting regular audits to prevent shortages or overstock.
- Operated pharmacy software systems for prescription processing and patient record management efficiently.
- Collaborated with pharmacists to resolve medication discrepancies, ensuring patient safety and satisfaction.
- Trained new staff on pharmacy protocols and procedures, fostering a knowledgeable team environment.
- Implemented workflow improvements that increased efficiency in prescription preparation and delivery times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Shift Lead Manager
Walgreens
11.2020 - Current
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on company policies and procedures.
- Implemented inventory management systems to maintain stock levels and reduce waste.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Conducted regular performance evaluations to identify areas for improvement.
- Analyzed sales data to inform restocking decisions and promotional strategies.
- Collaborated with management to develop training programs that improved staff performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Human Resources Management
University of Maryland Global Campus
Hyattsville, MD12.2026
Associate of Arts - Social Sciences
Howard Community College
Columbia, Maryland, MD12.2024
High School Diploma -
River Hill High School
Clarksville MD05.2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Answering customer questions
- Patient confidentiality
- Prescription filling
- Supply restocking
- Drug safety
- Drug inventory management
- Order verification
- Staff development
- New hire onboarding
- Supporting pharmacy operations
- FDA and HIPAA compliance
- Cash register operations
- Certified pharmacy technician (cpht)
- Analytical thinking
- Employee training
Certification
Pharmacy Technician immunization administration Certificate
Pharmacy Technician Certification (PTCB)
Timeline
Pharmacy Technician
Walgreens
12.2022 - Current
Shift Lead Manager
Walgreens
11.2020 - Current
Human Resources Management
University of Maryland Global Campus
Associate of Arts - Social Sciences
Howard Community College
High School Diploma -
River Hill High School