Alexandra Windus
Fuquay-Varina,NC
Summary
Knowledgeable daycare leader with in-depth understanding of program management, budget administration and emergency planning. Hardworking and decisive with good organizational, problem-solving and conflict management skills. Licensed [Title]. Background includes managing teams of childcare professionals focused on caring for kids ages [Age] to [Age]. Proficient in leading full-time schedules, Mother's Day Out programs and summer camps. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Center Director
KidStrong
07.2021 - 11.2023
- Fostered caring and safe environment for children and parents.
- Cultivated and strengthened relationships with children and families.
- Kept facility in compliance with all applicable standards and laws.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Recruited and developed solid team of professionals to care for up to 50 children each day.
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
- Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Office Manager
Professional Roofing Company
08.2019 - 11.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
Hostess/Server
Chops Lobster Bar
10.2018 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Personal Trainer
LA Fitness
05.2009 - 02.2014
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Developed customized fitness plans for wide range of clients to expand services.
Nanny
Leorah Friedman
01.2012 - 01.2013
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Assisted children with homework assignments and special projects across different subjects.
- Administered basic first-aid and medication in emergency situations.
Education
Bachelor of Arts - Early Childhood Education
Florida Atlantic University
Boca Raton, FL12.2013
Skills
- Training and Coaching
- Volunteer Recruitment
- Program Management
- Program Promotion
- Emergency First Aid
- Classroom Oversight
- Team Development
- Parent Communication
- Classroom Supervision
- Training and Mentoring
- Staff Evaluations
Certification
- March 2022 Training
Timeline
Center Director
KidStrong
07.2021 - 11.2023
Office Manager
Professional Roofing Company
08.2019 - 11.2021
Hostess/Server
Chops Lobster Bar
10.2018 - 10.2021
Nanny
Leorah Friedman
01.2012 - 01.2013
Personal Trainer
LA Fitness
05.2009 - 02.2014
Bachelor of Arts - Early Childhood Education
Florida Atlantic University