Alexandra Withered
Bloomington,IN
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Self-motivated and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Residential Library Services Coordinator
Residence Life at Indiana University Bloomington
07.2023 - Current
- Manages daily operations of the Residence Hall Libraries' main office and performs administrative tasks including, pay roll, hiring and onboarding of student staff, budgeting, event planning, supply ordering
- Maintains and follows up on library applications, websites and programs and utilizes tech support for phone, computer and application issues
- Created Library Teams channels; moved all documents from T-drive to Teams to become compliant with general Residence Life operating requirements
- Coordinates with partners and vendors for library events
- Orders and maintains new library programming supplies and circulating materials
- Maintains contacts and coordinates with different departments for library renovations, closures and re-openings
- Coordinates with Residence Life and other groups for use of library spaces for department needs; ie space reservations and set up for events
- Follows through with event planning, permissions and confirmations for movie viewing rights, programming and financial documents and receipts
Seasonal Part Time Grocery Clerk
FreshThyme
04.2023 - 07.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Operated cash register to accurately process and record customer payments.
- Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
- Handled customer complaints with empathy and efficiency, restoring customer confidence.
Residence Life Coordinator- Operations Briscoe
Indiana University Bloomington- Residence Life
08.2022 - 07.2023
- Managed daily operations of the residence hall, ensuring a safe and supportive living environment for all students.
- Facilitated maintenance and environmental requests and issues, and follows up with students to ensure requests have been completed in a timely manner to ensure an overall positive residential experience.
- Hiring and onboarding a large team of Center Desk Assistants training, scheduling, and ensuring all staff follow current procedures and policies
- Supervised student employees and provided feedback on performance.
- Collaborated with various campus departments to provide resources and support services to residents in need.
- Assisted in coordinating move-in/move-out processes for efficient transitions between semesters or academic years.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Collaborated with residential team to maximize effective and efficient operations.
Retail Second Supervisor
Visionworks
06.2022 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Eye Care appointment pre-testing; running and maintaining medical machines and performing re-exams for optometrist
- Worked at reception desk and patient check-in; answering phone calls, scheduling appoints and processing and filing insurance paperwork
- Sale and customer service
Medical Manufacturer
Cook Medical
07.2021 - 05.2022
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
- Worked with raw materials to develop complete and commercially viable products.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
- Observed quality assurance measures to avoid potential lawsuits from consumers.
- Troubleshot equipment issues promptly, minimizing downtime and maintaining overall productivity levels within the facility.
- Adhered to industry standards and regulatory requirements, maintaining compliance at all times during the manufacturing process.
- Produced items in bulk and removed assembling complexities by using automated systems.
- Implemented sustainable manufacturing practices, significantly reducing waste and environmental impact.
- Reduced machine downtime with proactive maintenance and timely repairs.
- Maintained organized work area by cleaning and removing hazards.
- Assembled products according to changing daily work orders and specific customer needs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Lead Bank Teller
People's State Bank
08.2020 - 07.2021
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered inquiries regarding checking and savings accounts and other related products.
- Replenished ATM funds in empty canisters prior to validation process.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
Assistant Manager
UPS Store
03.2020 - 08.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Packed and processed shipping materials, mail and packages
- Processed specialized printing requests; laminating, copying, posters, etc.
- Processed shipment tracking and loss recovery
- Customer Service
Assistant Manager
Yankee Candle Co
10.2019 - 03.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Designed and executed sales floor displays and signage
- Coordinated and traveled to different store locations for seasonal inventory processing
Fulfillment Teams Lead
Macy's Department Store
08.2018 - 10.2019
- Streamlined lead management process by organizing, categorizing, and prioritizing prospects for the sales team.
- Created and wrote training manual for shipment and order processing
- Created and wrote instruction manuals for programs, tools and tech support
- Customer Service
- Worked with fellow team members to maintain and clean and organized sales floor
- Processed damaged and stolen materials
Housekeeper
Redbud Retirement Community
01.2017 - 08.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Worked as a food prep assistant and server for guest meals
Administrative Assistant
JaunSells.com Realty Co.- Juan Carrasquel
01.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Assisted with the creation of video tours, and footage editing for houses for sale
- Maintained MLS, client communication and data updates
- Technical writing and website maintenance
Softlines Sales Associate- Part Time
Target
05.2015 - 12.2016
- Demonstrated strong communication skills when engaging with customers, coworkers, and management.
- Collaborated with team members to achieve sales goals and contribute to overall store success.
- Operated and answered customer service phones
- Operated cash register and processed money transactions
- Performed custodial tasks to maintain a clean and safe store environment
- Unloaded and processed new stock onto sales floor
- Customer service
Seasonal Sales Associate
Barnes and Nobles- Indiana Memorial Union
03.2014 - 06.2014
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Part Time Customer Service Representative
Kohl's Department Store
08.2011 - 08.2012
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed product returns and damages
- Worked as a Point of Sales Associate as needed; cash handling and transactions
Part Time-Utility Clerk
Krogers Grocery Store
07.2009 - 08.2011
- Worked as a custodian to maintain sales floor, bathroom and back room cleanliness, sanitation and safety
- Pushed in carts, emptied trash cans and maintained parking lot and front end cleanliness and presentation
- Worked as cashier; cash handling
- Processed new inventory and returns
- Customer service- answered customer questions
- Provided detailed information of products and product locations for customers
Education
Bachelor of Arts - English Literature
Indiana University Bloomington
Bloomington, IN05-2016
Skills
- Customer service
- Ability to drive multiple projects to successful completion
- Demonstrates project management skills
- Proficient communication skills
- Excellent organizational skills
- Demonstrates time management and priority setting skills
Timeline
Residential Library Services Coordinator
Residence Life at Indiana University Bloomington
07.2023 - Current
Seasonal Part Time Grocery Clerk
FreshThyme
04.2023 - 07.2023
Residence Life Coordinator- Operations Briscoe
Indiana University Bloomington- Residence Life
08.2022 - 07.2023
Retail Second Supervisor
Visionworks
06.2022 - 08.2022
Medical Manufacturer
Cook Medical
07.2021 - 05.2022
Lead Bank Teller
People's State Bank
08.2020 - 07.2021
Assistant Manager
UPS Store
03.2020 - 08.2020
Assistant Manager
Yankee Candle Co
10.2019 - 03.2020
Fulfillment Teams Lead
Macy's Department Store
08.2018 - 10.2019
Housekeeper
Redbud Retirement Community
01.2017 - 08.2018
Administrative Assistant
JaunSells.com Realty Co.- Juan Carrasquel
01.2016 - 01.2017
Softlines Sales Associate- Part Time
Target
05.2015 - 12.2016
Seasonal Sales Associate
Barnes and Nobles- Indiana Memorial Union
03.2014 - 06.2014
Part Time Customer Service Representative
Kohl's Department Store
08.2011 - 08.2012
Part Time-Utility Clerk
Krogers Grocery Store
07.2009 - 08.2011
Bachelor of Arts - English Literature
Indiana University Bloomington