Summary
Overview
Work History
Education
Skills
Certification
CPR certification
Timeline
Generic

Alexandra Wohlbach

Philadelphia,PA

Summary

Dependable scheduler, possessing excellent communication and time management abilities. Driven to optimize procedures and improve productivity. Offering 3+ years of administrative and customer service experience. Familiar with compliance and documentation requirements. Recognized by patients for delivering five-star patient care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Coordinator

Prestige Home Care
01.2020 - Current
  • Prestige Home Care assists and provides care to children and adults who require at home nursing and therapy services
  • As an office assistant my daily job duties ranged from answering phones, creating and filling out reports, filing, scheduling, and faxing/scanning and copying
  • I was a liaison between different insurance companies and parents/employees
  • I was responsible for finding staff for cases and also for finding fill ins if a call out occurred
  • I participated in quality control for all files, which required checking files looking at documentation to make sure it matched and correcting these errors
  • I made and edited spreadsheets regarding patient influx and discharges.

ABA Therapist/parent Liaison

Gamut Early Intervention
01.2019 - 01.2019
  • Gamut is a company that provides an array of therapy services to very young children in need
  • I worked with children of all ability levels some with autism, learning disabilities, and rare congenital diseases
  • I worked with parents to help them to better grasp the scope of their children's disability and/or delay
  • One of the main skills I gained from this position was how to speak with people about something as difficult as their children's disability while being not only professional but considerate and compassionate.

Special Education Teacher and Student Services Director

Camelot Education
01.2016 - 01.2018
  • Camelot Education is a nationally recognized organization providing educational services to disadvantaged children and adolescents throughout the United States
  • Camelot provides alternative education services to inner city schools for special needs children and adolescents who have dropped out of school, been expelled or are at risk for either
  • As a special education teacher I controlled a classroom of 15 students with special needs
  • Some of my responsibilities were lesson planning, coordinating with social workers/ other staff, problem solving- dealing with children who have a variety of problems and needs, paperwork and documentation including IEPS and write ups
  • As a student services director I was responsible for utilizing leadership, advocacy, and collaboration skills to promote student success; providing preventative services, and responding to identified student needs by implementing a comprehensive school counseling program.

Office Manager

True Home Remodeling
01.2014 - 01.2015
  • True Home Remodeling is a small remodeling and design company in rural Pennsylvania
  • The company had recently moved and was looking to not only prosper in the new area but expand their business model further
  • I completed routine clerical and secretarial duties, including: - Provide friendly customer service (was the face of the office) - Answer and direct all phone calls - Make daily bank deposits - Primary interface for resolving client issues - Manage all partner schedules with clients and primarily met and talked with clients directly - Manage billing (generated invoices/claims) and payment issues with clients and contractors - Manage office expenses and budgets.

Executive Assistant

Frank J. Baldino JD
, CPA
01.2012 - 01.2013
  • Frank Baldino is an attorney, CPA, and former IRS revenue agent
  • He has extensive experience which includes an array of clients that he represented at the federal, state, and local level
  • I worked as an assistant in the office primarily working directly for Mr
  • Baldino
  • My job duties focused on facilitating payment from clients
  • Other job duties included: - Primary interface for resolving client issues - Managed all partner schedules and change management issues - Managed billing and payment issues with clients - Coordinate, analyze and improve customer service functions to meet company goals - Provide monthly, annual reports of financials - Account resolution

Customer Service Manager

Northampton Country Club
01.2010 - 01.2012
  • Northampton country club is a top tier golf course located in the Lehigh Valley
  • This facility is a full service country club with an upscale banquet facility catering to weddings, banquets, and parties
  • Customer service interface for club members - Scheduled and managed employee schedules - Managed employee payroll and departmental food budgets

Education

Bachelor of Arts - Speech Therapy

Temple University
2017

Skills

  • Office Management
  • Planning and Prioritization
  • Administrative Support
  • Accounts Payable and Accounts Receivable
  • Status Updates
  • Inquiry Requests
  • Call Management
  • Critical Thinking
  • Payroll Processing
  • Account Management
  • Special Education
  • Speech Therapy
  • Payroll
  • Teaching

Certification

  • First Aid/CPR Certified

CPR certification

Certified in child/adult first aid CPR until late 2024.

Timeline

Administrative Assistant/Coordinator

Prestige Home Care
01.2020 - Current

ABA Therapist/parent Liaison

Gamut Early Intervention
01.2019 - 01.2019

Special Education Teacher and Student Services Director

Camelot Education
01.2016 - 01.2018

Office Manager

True Home Remodeling
01.2014 - 01.2015

Executive Assistant

Frank J. Baldino JD
01.2012 - 01.2013

Customer Service Manager

Northampton Country Club
01.2010 - 01.2012

Bachelor of Arts - Speech Therapy

Temple University

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Alexandra Wohlbach