Hard worker with five years of experience leading retail operations. Thoughtful communicator of objectives driving long-term performance and customer loyalty. Motivated to continue to learn and grow as a professional.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Amazing Lash Studio
Seattle & Bothell
03.2020 - Current
Oversee two Amazing Lash Studios with over 30 employees
Recruit, interview, and hire qualified staff for open positions
Build and maintain loyal, long-term customer relationships through consistent management
Track monthly sales to generate reports for business development planning and maintained steady membership conversion in both studios.
Drive year-over-year business growth while leading operations, strategic vision, and long-range planning.
Monitor financial performance, set budgets, and control expenses to provide financial stability and long-term organizational growth.
Facilitated seamless communication between departments to foster collaboration on shared objectives.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Business Owner/Nanny
Spilt Milk Nannies LLC
Bellingham, WA
07.2017 - 01.2020
Owned Spilt Milk Nannies in Bellingham, WA
Completed over 1000 appointments through Spilt Milk Nannies
Encouraged safe, positive behavior by redirecting children to take positive action
Planned recreational activities to enhance physical development and explore stimulating exercises
Prepared bank deposits and handled business sales, returns, and transaction reports
Manager
Chocolate Necessities
Bellingham, WA
09.2016 - 07.2017
Managed day-to-day operations, including over 200 chocolate orders each week, designed packing for large businesses, and sold wholesale
Assigned tasks to associates to fit skill levels and maximize team performance