Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Wolfe

Fleming Island,FL

Summary

Dynamic individual with hands-on experience in hospitality and public safety, with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Experienced with team leadership, customer service, and operational management. Skilled in maintaining high standards in fast-pace environments and high-pressure situations.

Overview

9
9
years of professional experience

Work History

PM Dining Manager

AMB West
04.2025 - Current
  • Managed dining room operations to ensure efficient service and guest satisfaction.
  • Collaborated with kitchen staff to streamline communication and order accuracy.
  • Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
  • Implemented feedback systems for guests to enhance overall dining experience.
  • Assisted in inventory management of supplies and equipment for the dining area.
  • Ensured a positive dining experience for guests with special dietary needs or allergies through careful communication between front-of-house staff and kitchen teams.

Bartender

Rusty Rudders Taphouse
03.2024 - 02.2025
  • Prepared and served a variety of beverages in high-paced environment.
  • Maintained cleanliness and organization of bar area to ensure efficient service.
  • Assisted customers with drink selections and provided excellent service experience.
  • Operated point-of-sale system for accurate order processing and payments.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender | Server

Cornerstone Grill and Loft
08.2021 - 07.2023
  • Prepared and served a variety of beverages in fast-paced environment.
  • Maintained cleanliness and organization of bar area to ensure operational efficiency.
  • Assisted in training new servers on standard operating procedures.
  • Engaged with customers to provide exceptional service and enhance overall experience.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.

Front of House Lead

Burton's Grill And Bar
04.2021 - 08.2021
  • Supervised front of house operations, ensuring high service standards and guest satisfaction.
  • Coordinated with kitchen staff to streamline communication and improve service flow.
  • Resolved guest complaints effectively, enhancing overall dining experience and retention.
  • Contributed to menu planning discussions as a liaison between management, culinary team, and front of house staff members for cohesive menu offerings.
  • Executed real-time problem-solving skills in addressing unexpected challenges such as staff shortages, equipment issues or customer complaints ensuring smooth daily operations.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Student Police Aide

University Of Maryland Police Department
09.2020 - 05.2021
  • Supported incident reporting processes, maintaining accurate records and documentation.
  • Implemented safety protocols, contributing to improved campus security measures.
  • Monitored premises to ensure safety and security of personnel and property.
  • Documented daily activities and incidents in detailed reports for management review.

Head Lifeguard

Eagle Harbor Pools
06.2016 - 07.2020
  • Supervised lifeguard team, ensuring adherence to safety protocols and emergency procedures.
  • Monitored pool activities, identifying potential hazards and implementing preventive measures.
  • Engaged with patrons to promote safe swimming practices and facility rules compliance.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Responded to life-threatening emergencies and provided first aid and CPR.

Education

Bachelor of Arts - Criminology

University of Central Florida
Orlando, FL
07-2024

Skills

  • Project planning expertise
  • Team collaboration
  • Effective strategic planning
  • Advanced problem solving
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Clear and effective communication
  • Incident reporting
  • Emergency response
  • Conflict resolution

Timeline

PM Dining Manager

AMB West
04.2025 - Current

Bartender

Rusty Rudders Taphouse
03.2024 - 02.2025

Bartender | Server

Cornerstone Grill and Loft
08.2021 - 07.2023

Front of House Lead

Burton's Grill And Bar
04.2021 - 08.2021

Student Police Aide

University Of Maryland Police Department
09.2020 - 05.2021

Head Lifeguard

Eagle Harbor Pools
06.2016 - 07.2020

Bachelor of Arts - Criminology

University of Central Florida

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