Alexandra Woods
Surprise,AZ
Summary
Motivated individual with a strong desire to enhance leadership abilities and acquire new skills in a growth-oriented environment. Committed to pursuing a full-time position that presents professional challenges and utilizes exceptional interpersonal, time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Store Manager
Black Rock Coffee Bar
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
ASSISTANT MANAGER
Black Rock Coffee Bar
04.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
SERVER
YARD HOUSE
03.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Associate
Lululemon
02.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
TEACHER
PRIMROSE OF FLETCHER HEIGHTS
04.2017 - 09.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Associates in Arts (AA) with AGEc-A -
Estrella Mountain Community College
07.2021
Diploma -
Agua Fria High School
05.2011
Skills
- Outstanding people skills
- Quick and adaptable learner
- Effective communicator
- Efficient multi-tasking skills
- Exceptional leadership skills
- Organizational skills
- Customer Service
- Customer Service Management
- Customer Relations
Timeline
Store Manager
Black Rock Coffee Bar
10.2023 - Current
ASSISTANT MANAGER
Black Rock Coffee Bar
04.2022 - 10.2023
SERVER
YARD HOUSE
03.2019 - 03.2020
Sales Associate
Lululemon
02.2018 - 03.2019
TEACHER
PRIMROSE OF FLETCHER HEIGHTS
04.2017 - 09.2017
Associates in Arts (AA) with AGEc-A -
Estrella Mountain Community College
Diploma -
Agua Fria High School