Alexandra R. Zapata
Edinburg,TX
Summary
Reliable OTR Driver with solid background in long-haul transportation and logistics. Strengths include exceptional navigation skills, commitment to safety, and ability to manage time effectively for on-schedule deliveries. You can count on me to get the job done right.
Overview
11
11
years of professional experience
7
7
Certifications
Work History
OTR Driver
Assembly and Distribution Solutions
Burleson, Texas
10.2022 - Current
- Operated truck and trailer for long-haul transportation across multiple states.
- Ensured compliance with federal and state transportation regulations.
- Followed company policies and procedures regarding safety, security, and compliance conducting pre-trip and post-trip vehicle inspections for safety and maintenance.
- Operated gasoline, propane, and heavy duty forklifts.
- Focused on work orders, deliveries, call escalations, group meetings, attendance etc.
- Can drive flatbed, stake bed, bumper pull, box truck, hot shot and regular motor vehicle ranging from 12-38 ft.
Caregiver
Verge Primary Home Care LLC
Edinburg, Texas
04.2021 - 10.2022
- Assisted clients with daily living activities and personal hygiene tasks.
- Administered medications according to clients prescription.
- Provided transportation for medical appointments and family gatherings.
- Maintained a clean, well-organized and safe environment for clients safety and health care professionals in case of an emergency.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Sales Experience Manager
Metro by T-Mobile
Pharr , TX
07.2018 - 04.2021
- Monitored and coached team members on customer engagement and retention strategies to maximize sales and improve product knowledge.
- Provided excellent service to keep customers coming back to our location explained weekly promotions and waived eligible fees.
- Verified customers personal information to avoid HIPPA violations.
- Paid attention to details when selling any device to prevent returns.
- Sold 140 devices off my second month of training.
- Apple Certified
Customer Service Supervisor
Burlington Coat Factory
McAllen, Texas
05.2016 - 07.2018
- Resolved customers complaints promptly, to maintain a positive shopping experience and online rating.
- Monitored team members to ensure compliance with company standards and protocols.
- When making the weekly schedule i made sure to communicated with front end associates to prevent no call no shows, coverage loss and future schedule changes.
- Was in charge of the Q line displays and in-caps which grabbed customers attention while they waited to pay for their merchandise.
Customer Experience Coordinator
TJ Maxx
Pharr, Texas
08.2014 - 05.2016
- Made sure frontend associates were always on task and offering credit card applications.
- Assisted when a team member needed cash, help with a return, discounts on damaged or missing items, difficulty understanding the return policies, deescalating difficult situations etc.
- Key Carrier, opened and closed the store which also included cashing out tills and making deposits.
- I was also cross trained in various departments which gave me a better understanding of working in retail (men's, women's, youth, beauty, fitting room, jewelry, home dept. and receiving)
- Surpassed every monthly quarter goal by properly training peers on how to offer credit card applications which maximize performance with in no time.
Education
High School Diploma -
Edinburg High School
Edinburg 06-2015
Skills
- Vehicle Inspection
- Long-Haul Transportation
- Forklift Operation
- Customer service
- Strong Work Ethic
- Bilingual
- Retail Sales Expert
- TWIC
- Basic Plus
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Drivers License
Timeline
OTR Driver
Assembly and Distribution Solutions
10.2022 - Current
Caregiver
Verge Primary Home Care LLC
04.2021 - 10.2022
Sales Experience Manager
Metro by T-Mobile
07.2018 - 04.2021
Customer Service Supervisor
Burlington Coat Factory
05.2016 - 07.2018
Customer Experience Coordinator
TJ Maxx
08.2014 - 05.2016
High School Diploma -
Edinburg High School