ALEXANDRA ZEA
Sumpter Interprices
Winterhaven,FL
1
Language
1
Certification
29
years of professional experience
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Work History
General Manager
2 Years 8 Months- Miami, FL
- Coordinated recruitment process by interviewing candidates for open positions, enhancing team capability.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Designed and executed employee recognition programs that motivated staff to achieve organizational goals.
- Ensured compliance with local health department regulations regarding food safety standards.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- a positive work environment by developing team Created building activities that encouraged collaboration among departments.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Flight Attendant
4 Years- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Adhered to company policies regarding security measures and protocol at all times.
- Provided safety instructions to passengers prior to takeoff and landing.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Observed passengers for intoxication or possible threat to safety.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Collaborated with other law enforcement agencies in investigations related to aviation security.
- Worked closely with airline personnel regarding flight schedules, boarding requirements, and other issues related to passenger safety.
- Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
- Verified documents for international travelers at customs checkpoints.
- Utilized metal detectors and pat-down techniques when necessary, during security checks.
- Alerted supervisors immediately when any suspicious persons or activities were observed.
- Departmental Operations Management
- Operated X-ray machines and body scanners to detect prohibited items.
- Employee Scheduling such as weapons, explosives, and drugs.
- Inventory Control
- Inspected documents such as passports and visas for authenticity and
- Leader validity prior to allowing entry into the country.
- Business Administration
Department Supervisor
6 Years 2 Months- Monitored department operations to ensure productivity standards were met.
- Investigated potential problems or discrepancies reported by team members.
- Ensured compliance with all safety regulations across the department.
- Collaborated with other departments to coordinate activities and resolve issues.
- Assisted in budget preparation by providing cost estimates for projects.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Managed inventory levels of supplies required for daily operations.
- Trained employees on new processes or procedures as needed.
- Implemented strategies to increase efficiency while reducing costs.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Department Lead Bass Pro Shops Outdoor World
12 Years- Resolved customer complaints in a timely manner by identifying root causes of issues.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Provided training and guidance to new employees on policies and procedures.
- Managed inventory levels by placing orders when necessary and monitoring stock levels throughout the year.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Prepared monthly reports summarizing departmental accomplishments, challenges faced and upcoming projects.
- Conducted regular meetings with staff to review objectives, deadlines and progress towards goals.
- Put together special displays and coached employees on latest promotions.
- Utilized pre-determined corporate plans to merchandise new products.
- Managed effective stock rotation and inventory placement.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Handled shift overstock, restocking and inventory control.
general store manager
13 Years 9 Months- Continually updated a leadership resume and honed skills by participating in various management trainings
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
Education
High School Diploma
Associate of Business Administration
Skills
Operations Management
Organizational Development
P&L Management
Workflow Planning
Schedule Management
Business Analysis
Staff Training and Development
Corporate Communication
Program Administration
Loss Prevention
Sales
Quality Management
Customer Relationship Management
Staff Motivation
Safety protocol
Budget Analysis
Customer experiences
Time Management Alexandra Zea
Certification
First Aid Certification, CPR CERTIFICATION, FLIGHT ATTENDANCE DIPLOMA, SAFE SAVE CERTIFICATION, GENERAL MANAGER CERTIFICATION, TSA CERTIFICATION, AVIANCA AIRLINES CERTIFICATION
Languages
English, Spanish
Timeline
General Manager
Sumpter Interprices
03.2024 - 11.2026Read More
Flight Attendant
World Atlantic Airlines
02.2021 - 02.2025Read More
Department Supervisor
Lowe's Home Improvement
12.2018 - 02.2025Read More
Department Lead Bass Pro Shops Outdoor World
Bass Pro Shops
02.2013 - 02.2025Read More
general store manager
McDonald's
04.1998 - 01.2012Read More
Hialeah Hight School
High School Diploma
Read More
Miami Dade Collage
Associate of Business Administration
Read More