Alexandra (Ali) Comer
Milwaukee
Summary
A passionate and driven young professional with a strong motivation to excel. With a substantial background in customer service, creative collaboration, and a hunger to serve others, I thrive in dynamic environments and bring exceptional organizational skills to ensure efficient success.
With a relentless pursuit of excellence, I constantly seek opportunities to learn and grow. My strong work ethic, adaptability, and exceptional communication skills enable me to build strong relationships and connect teams towards shared objectives.
Overview
5
5
years of professional experience
Work History
Industrial Customer Experience Rep
Hydrite Chemical
08.2023 - Current
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products and services.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Provide innovative ideas that can support the ongoing growth of business
- Engage in ongoing education and training around laws, policies and service delivery
- Collaborated with cross-functional teams to ensure seamless customer experience throughout all touchpoints.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
- Streamlined communication channels for improved efficiency in handling customer inquiries.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Administrative Assistant
Knight Barry Title
11.2020 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prioritize office efficiency and management through consistent communication, organization, scheduling, and su
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assistant Manager
Loft By Ann Taylor
03.2019 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created store layouts that connected our customer to our product on a creative and personal level.
Education
Bachelor of Science - Business Communications
University of Wisconsin - Milwaukee
Milwaukee, WI05.2022
Skills
- Appointment Scheduling
- Understanding Customer Needs
- Customer Relations
- Product and service knowledge
- Problem Resolution
- Organization, prioritizing, and multi-tasking
- Effective Team Leadership
- Teamwork and Collaboration
- Skilled Time Management
- Hardworking and Reliable
Timeline
Industrial Customer Experience Rep
Hydrite Chemical
08.2023 - Current
Administrative Assistant
Knight Barry Title
11.2020 - 08.2023
Assistant Manager
Loft By Ann Taylor
03.2019 - 11.2020
Bachelor of Science - Business Communications
University of Wisconsin - Milwaukee