Summary
Overview
Work History
Education
Skills
Piano
Timeline
Generic

Alexandra Borsi

Bellingham,WA

Summary

Hardworking, reliable, and dedicated customer service representative at Rub-a-Dub-Dog, a self- and full-service dog washing facility, with 4+ years of experience. Focused on assisting customers and resolving issues promptly, always with a cheerful attitude. History of keeping work areas clean and organized. Creative problem-solver versed in providing an exceptional customer experience.

Overview

5
5
years of professional experience

Work History

Customer Service Representative/Dog Bather

Rub-a-Dub-Dog Wash
08.2020 - 08.2024
  • Bathed, dried, and brushed dogs of all breeds, sizes and temperaments with care and compassion.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in storefront
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Captain of Team

Ballard Highschool Dance Team
09.2019 - 06.2023
  • Maintained poise, optimism, and resilience after mistakes to demonstrate to teammates how to respond to negative situations.
  • Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
  • Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
  • Coached and mentored teammates with constructive feedback
  • Promoted positive attitude and competitive spirit during training and performance.
  • Attended all practices, meetings, and workouts on time.
  • Managed time effectively while traveling for games, attending practice, and going to classes.
  • Trained extensively 10 hours or more per week for upcoming competitions to perform at top-level.

Cat Sitter

Family Members and Friends
12.2022 - 03.2023
  • Refilled water bowls, prepared meals and provided companionship and playtime activities.
  • Maintained a clean liter box area, sanitizing pet areas regularly.
  • Developed trust and strong rapport with both clients and cats by demonstrating genuine care and attentiveness.
  • Acted as a reliable point of contact for clients during vacations or emergencies, providing support and guidance on cat care matters.
  • Provided clients with peace of mind through regular communication updates on their pets'' wellbeing.


Education

High School Diploma -

Ballard High School
Seattle, WA
06.2023

Western Washington University
Bellingham
09.2023 -

Skills

Customer Service

Customer Assistance

Patience and Empathy

Time management skills

Cleaning and sanitizing

Money Handling

Reliability and punctuality

Problem-Solving

Professionalism

Team Leadership

Piano

I have been playing piano for most of my life as a hobby and is something I enjoy doing in my free time. 

Timeline

Western Washington University
09.2023 -

Cat Sitter

Family Members and Friends
12.2022 - 03.2023

Customer Service Representative/Dog Bather

Rub-a-Dub-Dog Wash
08.2020 - 08.2024

Captain of Team

Ballard Highschool Dance Team
09.2019 - 06.2023

High School Diploma -

Ballard High School

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Alexandra Borsi