Alexandra Maria Costa
Administrative Assistant
Richmond,Texas
Summary
Objectives: To work with a growing company where being creative, energetic, and upbeat can be combined with a responsible approach towards daily duties with the end result being a long-term mutually beneficial relationship.
Professional and knowledgeable employee offering years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Admin. Assistant- Driver Safety Compliance Manager
Roadrunner Moving And Storage
Houston, TX
05.2020 - Current
- Executed record filing system to improve document organization and management.
- Remained solutions-oriented in face of complex problems to assist management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained drivers in most current regulations and practices in effort to prevent mishaps and promote overall safety.
Daycare Assistant Teacher
Imagine Early Education & Childcare Cinco Ranch
Katy, TX
05.2022 - 11.2022
- Met with parents about daily activities, positive developments, and issues.
- Helped to maintain fun and interactive classroom.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared meals and snacks, fed children and modeled appropriate table manners.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Led groups of children safely through variety of camp activities.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
Server
Alamo Drafthouse Cinema
Austin, TX
04.2016 - 05.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep movie theater tables, sitting areas and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and deliver food to other tables.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Host and Assistant to the GM
Radisson Hotel, Dine Restaurant and Bar
Austin, TX
02.2016 - 11.2016
- Organize private events and help any Hotel Guest with any special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Sales Associate
Bark and Purr
Austin, TX
08.2015 - 12.2015
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Administrative Assistant
Birdwell Consulting
Barker, Texas
03.2013 - 06.2015
- Sort through, prioritize, and respond to correspondence
- Forward high priority issues to appropriate channels for review
- Act as a liaison between customers and management to assist in daily operations.
- Sorted and distributed office emails and recorded incoming calls.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Daycare Assistant Teacher
Memorial Lutheran Church and School, Teachers Aid
Houston, Texas
07.2012 - 03.2013
- Assisted in the learning experience of young children
- Changing diapers, feeding, coordination, body functions (arm and leg movement, sitting, standing)
- Served as positive role model, promoting healthy interpersonal behaviors.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Arrived at assigned areas on time, prepared, and ready to work.
- Helped with creation of age-appropriate activities to keep children positively engaged.
Education
High School Diploma -
Lutheran High North
Houston, TX 08.2009 - 05.2012
Associate of Arts - Business
Lone Star College
Houston, TX 08.2018 - Current
Skills
Fast learner
POS System
Bi-Lingual (Portuguese/English)Attention to Detail
Multitasking Abilities
Cultural Awareness
Verbal and written communication
Staff Management
Timeline
Daycare Assistant Teacher
Imagine Early Education & Childcare Cinco Ranch
05.2022 - 11.2022
Admin. Assistant- Driver Safety Compliance Manager
Roadrunner Moving And Storage
05.2020 - Current
Associate of Arts - Business
Lone Star College
08.2018 - Current
Server
Alamo Drafthouse Cinema
04.2016 - 05.2017
Restaurant Host and Assistant to the GM
Radisson Hotel, Dine Restaurant and Bar
02.2016 - 11.2016
Sales Associate
Bark and Purr
08.2015 - 12.2015
Administrative Assistant
Birdwell Consulting
03.2013 - 06.2015
Daycare Assistant Teacher
Memorial Lutheran Church and School, Teachers Aid
07.2012 - 03.2013
High School Diploma -
Lutheran High North
08.2009 - 05.2012