Alexandra Wallace
Lubbock,TX
Summary
A dedicated volunteer with experience assisting nonprofit organizations with day-to-day operations and needs. Friendly and helpful when assisting employees, visitors, or clients requesting services.
Driven by a desire to work diligently to accomplish a measurable impact.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude while being punctual and dedicated to service.
Willingness to take on added responsibilities to meet team goals while utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Volunteer Service
Lubbock
01.2022 - 12.2023
- Volunteer every week as a clothes intake assistant, sorting and tagging clothes for men, women, and children.
- Assist in preparing meals, setting tables, and serving the local community.
- Deliver efficient assistance by greeting people as they arrive to seek assistance with the services we provide.
- Help train new volunteers in a patient and efficient manner.
- Used strong interpersonal communication skills to convey information to others.
- Represented the organization positively and professionally while providing the community with much-needed services.
- Helped clients navigate social services system and access needed resources.
Sales Floor Team Member
Target Corporation
07.2015 - 12.2019
- Motivated retail team member dedicated to meeting customers' needs with skilled support.
- Answering questions, locating merchandise, and efficiently processing payments—expert in multitasking to handle a wide range of sales floor tasks that often required troubleshooting problems and creating successful solutions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Supported promotional plans by updating signage with price changes.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Maintained current knowledge of shelf planograms and end-cap plans for merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Built productive relationships with customers to establish trust and rapport and increase satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Communication with customers professionally and proactively to provide product information and advice.
- Recommended accessories and complementary purchases to boost revenue.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Regularly reviewed promotional materials to verify accuracy of product information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Hostess/Server
Johnny Carino's
09.2012 - 01.2013
- Energetic hostess versed in managing high-volume shifts with attention to detail and concise communication
- Engaged with guests to answer menu questions and resolve issues
- Delivers top-quality service with timely food delivery and attentive table management.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
The Midnight Mission
Los Angeles, CA
01.2005 - 01.2012
- Provided help in the soup kitchen while working alongside other volunteers as a team.
- Working to connect with unhoused individuals seeking help and assistance.
- Preparing sack lunches given to children who come for breakfast to take with them to school.
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Demonstrated respect, friendliness, and willingness to help wherever needed
Production Assistant
Allure Productions
06.2006 - 01.2011
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Communicated with other crew members via walkie-talkies to coordinate production activities.
- Created and updated records and files to maintain document compliance.
- Reviewed activities for the production team to complete tasks on time.
Education
Bachelor of Arts - Political Science
Texas Tech University Health Sciences Center
Lubbock, TX08.2023
Associate of Arts - Political Science
Cisco Junior College
Abilene, TX05.2021
Skills
- Attention to Detail
- Task Prioritization
- Calm Under Pressure
- Remote Office Availability
- Recordkeeping
- Organization and Time Management
- Excellent Communication
- Verbal Communication
- Teamwork and Collaboration
- Critical Thinking
Timeline
Volunteer Service
Lubbock
01.2022 - 12.2023
Sales Floor Team Member
Target Corporation
07.2015 - 12.2019
Hostess/Server
Johnny Carino's
09.2012 - 01.2013
Production Assistant
Allure Productions
06.2006 - 01.2011
The Midnight Mission
01.2005 - 01.2012
Bachelor of Arts - Political Science
Texas Tech University Health Sciences Center
Associate of Arts - Political Science
Cisco Junior College
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