Alexandra Julienne Misa
Gilbert,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Dock Associate
Volt Workforce Solutions
1600 E Newlands St
02.2024 - Current
- Maintained safety standards by conducting regular inspections of dock equipment and facilities.
- Reduced cargo damage by properly securing loads and following proper handling procedures.
- Contributed to a clean work environment by maintaining the cleanliness of the dock area during shifts.
- Used correct handling procedures to minimize risk of damage to items.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Secured cargo using chains, load bars, wood blocks, and straps.
Delivery Associate
Prodelivery LLC
Chandler, AZ
08.2023 - 01.2024
- Enhanced delivery efficiency by optimizing route planning and time management.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Delivery Courier
Uber
Chandler, AZ
03.2023 - 08.2023
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
- Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Contacted customers to confirm delivery details and locations.
Barista Manager
Boba Cutea
Tempe, AZ
02.2022 - 03.2023
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Increased employee retention by implementing effective training programs and fostering a positive work culture.
- Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Optimized labor costs through strategic scheduling decisions based on anticipated business levels and staff availability.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
- Monitored performance metrics, identifying areas for improvement and implementing changes that resulted in increased customer satisfaction and operational efficiency.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Certified Swing Manager
McDonald’s
Sonora, CA
07.2019 - 02.2022
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
- Maintained high cleanliness standards, resulting in positive health inspections and a welcoming environment for customers.
- Implemented inventory management systems to minimize waste and reduce costs.
- Led staff training sessions that improved overall team performance and employee retention rates.
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Oversaw cash handling procedures, reducing discrepancies and ensuring accurate financial reporting.
- Ensured compliance with company policies and local regulations by maintaining proper documentation for staff members, including certifications and permits.
- Monitored equipment maintenance needs proactively, minimizing downtime due to repairs or malfunctions.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Summerville Union High School
Tuolumne, CA04.2020
Skills
- Attention to Detail
- Conflict Resolution
- Deadline Adherence
- Route Planning
- Vehicle Maintenance
- Problem Solving
- Inventory Management
- Package Handling
- Defensive Driving
- Complex Problem-Solving
- Pre-Trip and Post-Trip Inspections
Languages
Tagalog
Native or Bilingual
Visayan
Native or Bilingual
English
Native or Bilingual
Timeline
Dock Associate
Volt Workforce Solutions
02.2024 - Current
Delivery Associate
Prodelivery LLC
08.2023 - 01.2024
Delivery Courier
Uber
03.2023 - 08.2023
Barista Manager
Boba Cutea
02.2022 - 03.2023
Certified Swing Manager
McDonald’s
07.2019 - 02.2022
Summerville Union High School