Alexandra L. Campos
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Clinical Health Network
02.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Assist patients with identifying a provider and appointment that is appropriate for their care
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Waitress
P.F Chang's
08.2019 - 02.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
Waitress
Gloria's Latin Cuisine
08.2017 - 06.2019
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Received consistently positive feedback from customers regarding the quality and presentation of prepared dishes.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Education
High School Diploma -
Pasadena Memorial
Pasadena, TX06-2017
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Self managed/ independency
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- EMR
- Team collaboration
- Data entry
- Privacy regulations knowledge
- Policy understanding
Languages
Spanish
Professional Working
Teams/ Microsoft Word / Excel/ Outlook/ Epic/ Ring Central/ Max agent / Okta
Knowledgeable and experienced with these multiple software's. I utilized and incorporate these software's on a daily basis.
Timeline
Patient Access Representative
Clinical Health Network
02.2022 - Current
Waitress
P.F Chang's
08.2019 - 02.2020
Waitress
Gloria's Latin Cuisine
08.2017 - 06.2019
High School Diploma -
Pasadena Memorial
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