Alexandra (Lexi) Mangan
Austin,TX
Summary
Dynamic professional with a Bachelor's degree in Human Service Studies from Elon University. Over 3.5 years of experience as a Community Resource Advocate, providing trauma-informed support to clients to facilitate goal attainment. Skilled in community outreach, advocacy, and resource coordination. Proficient in recruitment efforts, including screening applicants, conducting preliminary calls, and managing the application process. Additionally, experienced in executive assistant tasks, ensuring efficient administrative support. Committed to driving positive change and fostering community empowerment.
Overview
7
7
years of professional experience
Work History
Placement Assistant
Windsor House Care
Austin, TX
09.2021 - Current
- Recruit candidates using a multitude of platforms, including Facebook, Care.com, SitterCity and Indeed
- Complete on-boarding and training for successful candidates and maintain employee relations, including monthly check-ins and routine trainings
- Manage and maintain calendar of caregivers and availability, schedule jobs and update weekly invoices.
- Create informational content using Canva
- Plan marketing and team bonding events
Community Resource Advocate, Lead Advocate
The SAFE Alliance
Austin, TX
09.2020 - Current
- Work with individuals fleeing domestic violence to set goals and reach self-sufficiency by connecting clients to community resources that fit their needs (housing, employment, health care, child care, education)
- Collaborate with other SAFE programs, as well as external community programs, to advocate for client needs
- Use and apply community grant dollars to help clients reach housing stability by providing financial assistance
- Keep detailed notes and update monthly reports regarding client progress on database
Director
Leaders In Collaborative Service (LINCS)
Elon, NC
08.2019 - 05.2020
- Led recruitment efforts for new volunteer coordinators; advertised job openings, answered potential candidate’s questions, reviewed resumes and cover letters, scheduled interviews, conducted interviews, evaluated candidates
- Oversaw 8 volunteer sites and LINCS student coordinators in organizing volunteer participation and establishing partnerships between Elon and the student’s respective local community service affiliate
- Led monthly meetings for LINCS coordinators, met individually with coordinators bi-weekly to brainstorm and problem solve, trained coordinators on volunteer management and retention, established guidelines, timelines and assignments to be completed by coordinators, served on executive board
- Analyzed current systems and provided a strategy for the direction of the program, evaluated student and community partner work and engaged with professional staff to implement new and more effective methods of program organization.
Shelter Advocate
Family Abuse Services
Burlington, NC
01.2020 - 04.2020
- Served as an on-site staff member for overnight shifts at emergency shelter to provide guests with information, resources and assistance as necessary
- Answered crisis hotline phone calls during overnight shifts, providing immediate support.
Intern
Family Abuse Services
Burlington, NC
09.2019 - 12.2019
- Served 306 hours as one-on-one advocate for clients in the main office and shelter location, using the Empowerment Model to help clients meet goals such as filing 50-B restraining orders, finding safe shelter, safety planning, and being referred to other relevant social service agencies
- Accompanied clients to their court hearings to offer emotional support and answer questions about the legal process and their 50-B or 50-C protective order documents, sat in civil court room to provide support for survivors when judge requested, observed inner workings of court room and legal processes
- Answered crisis hotline phone calls, provided immediate services and emotional support to clients in crisis
- Completed 20+ hour training on domestic violence and advocacy for survivors of domestic violence.
Coordinator
Kopper Top Life Learning Center
Liberty, NC
09.2017 - 01.2019
- Reached out to the greater Elon community to recruit and coordinate volunteers
- Managed 1-20 volunteers in coordinating schedules, training, providing support
- Conducted interviews for potential candidates of volunteer coordinator positions.
Education
Bachelor of Arts in Human Service Studies -
Elon University
Elon, NC05.2020
Skills
- Recruitment
- Candidate Screening
- Applicant Tracking Systems
- Administrative Support
- Invoice Processing
- Scheduling
- Database Management
- Event Planning
- Resource Navigation
- Emotional Support
Timeline
Placement Assistant
Windsor House Care
09.2021 - Current
Community Resource Advocate, Lead Advocate
The SAFE Alliance
09.2020 - Current
Shelter Advocate
Family Abuse Services
01.2020 - 04.2020
Intern
Family Abuse Services
09.2019 - 12.2019
Director
Leaders In Collaborative Service (LINCS)
08.2019 - 05.2020
Coordinator
Kopper Top Life Learning Center
09.2017 - 01.2019
Bachelor of Arts in Human Service Studies -
Elon University
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