Summary
Overview
Work History
Education
Skills
Timeline
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Alexandrall Lent

Bishop,California

Summary

Proven Restaurant Manager with a track record of enhancing customer satisfaction at Esua's Cafe by implementing top-notch service and operational standards. Expert in team collaboration and handling complaints, achieving significant improvements in guest experience. Skilled in cash handling and maintaining rigorous financial accuracy, demonstrating a blend of hard and soft skills essential for hospitality excellence.

Overview

15
15
years of professional experience

Work History

Waitress/Cocktail Bartender

Bishop Country Club
02.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Restaurant Manager

Esua's Cafe
03.2010 - 01.2016
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Education

Associate of Arts - Business Administration

Cerro Coso Community College
Ridgecrest, CA
05-2024

Culinary Arts

Santa Barbara City College
Santa Barbara, CA
04-2006

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Safe Food Handling
  • Hospitality service expertise
  • Cash Handling
  • Handling Complaints

Timeline

Waitress/Cocktail Bartender

Bishop Country Club
02.2022 - Current

Restaurant Manager

Esua's Cafe
03.2010 - 01.2016

Associate of Arts - Business Administration

Cerro Coso Community College

Culinary Arts

Santa Barbara City College

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Alexandrall Lent