ALEXANDRA M. BETANCOURT
Clermont
Summary
- Experienced casino team member with eight years in high-volume gaming environments seeking to transition into a Supervisor role. Bringing strong food & beverage operations expertise, exceptional serving and guest service skills, proven communication abilities, and leadership potential. Committed to maintaining compliance, supporting a safe and engaging casino floor, and consistently delivering outstanding player and guest experiences.
Overview
13
13
years of professional experience
Work History
Deli Clerk
Costco
11.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience. Made high quality product ensuring every meal exceeded company standards. Maintained cleanliness and organization of deli area to ensure compliance with health standards. Operated scales and packaging equipment while adhering to safety protocols.
Casino Pantry Server
San Juan Marriott Resort & Stellaris Casino
04.2015 - 09.2023
- Welcome guests and attend to gaming tables and casino slots players. Serve food and beverages to guests, share menu knowledge, check-in with guest to make sure every part of their stay exceeds their expectations.
Administrative Assistant
MDI Engineer, PSC
08.2012 - 12.2014
- Runway Project Inspection Office 8/26
- Control of documents such as letters, test results, submissions, minutes and daily reports. Serve the public, coordinate meetings and write letters in Spanish and English.
Education
Credits in BA - Ambiental Engineering
Universidad Politécnica de Puerto Rico
Hato Rey, PR05.2011
Credits in BA - Secundary Education
Universidad de Puerto Rico
Cupey, PR12.2010
High School Diploma - undefined
Centro Educativo Superios Vocacional
05.2010
Skills
- Strong knowledge of high-volume food service operations, product preparation, and accuracy in fast-paced environments
- Expertise in drink preparation, guest engagement, and maintaining a clean, organized bar while delivering exceptional service
- Excellent communication skills with the ability to interact professionally with guests, management, and team members
- Fully bilingual (English & Spanish) enabling effective communication with diverse clientele
- Strong work ethic, consistently reliable, punctual, and committed to high performance
- Focused on creating positive guest experiences and resolving issues efficiently
- Able to work under pressure while maintaining high standards of quality and professionalism
- Highly organized, detail-oriented, and efficient in multitasking
- Thrives in fast-paced environments and quickly adapts to changes, new procedures, and unexpected challenges
Timeline
Deli Clerk
Costco
11.2023 - Current
Casino Pantry Server
San Juan Marriott Resort & Stellaris Casino
04.2015 - 09.2023
Administrative Assistant
MDI Engineer, PSC
08.2012 - 12.2014
Credits in BA - Secundary Education
Universidad de Puerto Rico
High School Diploma - undefined
Centro Educativo Superios Vocacional
Credits in BA - Ambiental Engineering
Universidad Politécnica de Puerto Rico