Alexandra M Surabian
57 Hackett Hill Rd Manchester,NH
Summary
Motivated Customer Service Representative and Certified Pharmacy Technician with over 25 years of retail experience and 15 years of pharmacy experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Volunteer
Girl Scouts Of The Green And White Mountains
Bedford, NH
01.2021 - Current
- Planned weekly activities for assigned troop
- Encouraged participation of all scouts in activities
- Participated in all group activities, emphasizing making events fun for girls, teaching skills, providing encouragement and facilitating opportunities of interaction between girls
Certified Pharmacy Technician
Rite Aid
Concord, NH
06.2020 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Communicated with prescribing doctors offices via telephone, fax, and email to verify medication dosages, refill authorizations and patient information
- Data entry of over 200 new prescriptions and prescription refills daily
- Counted and measured medications following standard procedures
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Stocked, labeled and inventoried medication to keep accurate records
- Solved customer problems in-person or over telephone by providing assistance with filling prescriptions and locating items
- Collected co-payments or full payments from customers
- Maintained proper drug storage procedures, registries, and records for controlled drugs
Medical Courier
Green Mountain Messenger
Londonderry, NH
03.2020 - 05.2020
- Picked up and delivered medical specimens from various labs, hospitals and medical centers within 50 square mile territory daily.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Customer Service Associate / Key Holder
Granite State Hospitality D/B/A Common Man
Hooksett, NH
09.2019 - 01.2020
- Performed as integral staff member in streamlining opening and closing procedures
- Opened and closed store independently and prepared nightly bank deposit
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Handled administrative tasks efficiently, including preparing bank deposit and drafting sales reports to keep daily processes running smoothly
- Educated customers on promotions to enhance sales
- Greeted customers and helped with product questions, selections, and purchases
Family Nanny
Faiella Family
Winchester, MA
11.2018 - 08.2019
- Assisted family with care of their 9 year old daughter
- Drove to various types of activities including doctor appointments, dentist appointments, play dates, dance, ballet, soccer, etc
- Performed housekeeping duties such as laundry and grocery shopping
- Assisted with homework assignments and special projects
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Transportation Driver
Safe Wheels LLC
Bedford, NH
03.2018 - 10.2018
- Provided low-income patients rides to appointments and clinics
- Transported 3 to 5 special needs children to school and back home every day
- Operated with safety and skill to avoid accidents and delays
- Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over course of employment
Certified Pharmacy Technician
Rite Aid, CVS, Walgreens
Winchester, MA
05.2007 - 03.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Communicated with prescribing doctors offices via telephone, fax, and email to verify medication dosages, refill authorizations and patient information
- Data entry of over 75 new prescriptions and prescription refills daily
- Counted and measured medications following standard procedures
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Stocked, labeled and inventoried medication to keep accurate records
- Solved customer problems in-person or over telephone by providing assistance with filling prescriptions and locating items
- Collected co-payments or full payments from customers
- Maintained proper drug storage procedures, registries, and records for controlled drugs
Education
Diploma - Pharmacy Technician
Everest Institute
Everett, MA05.2007
Some College (No Degree) - Liberal Arts And General Studies
Mount Ida College
Newton, MASkills
- Key Holder Experience
- Customer Service
- Retail Industry Knowledge
- POS System Expert
- Teamwork / Collaboration
- Computer Proficient
- Data Entry
- Store Operations
- Stocking And Replenishing
- Order Fulfillment
- Quality Assurance
- Medical Terminology Knowledge
Certification
- Certified Pharmacy Technician (CPhT)
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Licensed Pharmacy Technician in NH, MA, CA, FL, TN
Timeline
Volunteer
Girl Scouts Of The Green And White Mountains
01.2021 - Current
Certified Pharmacy Technician
Rite Aid
06.2020 - 12.2020
Medical Courier
Green Mountain Messenger
03.2020 - 05.2020
Customer Service Associate / Key Holder
Granite State Hospitality D/B/A Common Man
09.2019 - 01.2020
Family Nanny
Faiella Family
11.2018 - 08.2019
Transportation Driver
Safe Wheels LLC
03.2018 - 10.2018
Certified Pharmacy Technician
Rite Aid, CVS, Walgreens
05.2007 - 03.2018
Diploma - Pharmacy Technician
Everest Institute
Some College (No Degree) - Liberal Arts And General Studies
Mount Ida College
- Certified Pharmacy Technician (CPhT)
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Licensed Pharmacy Technician in NH, MA, CA, FL, TN
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