Alexandra Metzger
Louisville
Summary
Developed strong customer service skills in a fast-paced retail environment, with a focus on accuracy and efficiency in any given task. Adaptable and quick to learn new processes, seeking to transition into a new field where these skills can be effectively utilized. Committed to delivering high-quality service and fostering positive customer interactions.
Overview
4
4
years of professional experience
Work History
Counter Cashier
Grinders Above & Beyond
06.2022 - Current
- Take to-go orders by phone, answer customer questions, and inform customers of accurate wait times.
- Assist in training new host staff on hospitality standards and operational procedures.
- Answer customer questions about hours, seating, and menu information.
- Contribute to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Assist in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Communicate clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders are prepared as requested.
- Greet customers warmly upon arrival and provide a friendly presence throughout the dining experience.
- Complete daily side work and opening and closing duties without fail.
- Collect credit card, cash, and gift certificate payments and dispense change for cash transactions.
- Contribute to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handle high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Bachelor of Science - Biology Pre-Med
University of Mount Union
Alliance, OH05-2028
High School Diploma -
St. Thomas Aquinas High School
Louisville, OH05-2024
Skills
- Active learning
- Maintaining composure
- Dependability
- Cleanliness
- Customer service
- Multitasking and organization
- Team collaboration
- Social perceptiveness
Timeline
Counter Cashier
Grinders Above & Beyond
06.2022 - Current
Bachelor of Science - Biology Pre-Med
University of Mount Union
High School Diploma -
St. Thomas Aquinas High School