Alexandre Cruz
Fitzgerald ,GA
Summary
Dynamic quality management professional with a proven track record at Titanium Cargo Trailers, enhancing customer satisfaction through effective quality system development and operational excellence. Spearheaded initiatives that reduced production errors and improved product quality, while fostering a collaborative team environment and implementing targeted training programs.
Overview
3
3
years of professional experience
Work History
Supervisor of Quality Management
Titanium Cargo Trailers
Douglas GA
06.2021 - 08.2024
- Managed supplier relationships, ensuring adherence to strict quality requirements and performance expectations.
- Streamlined workflows for efficiency gains, leading to a reduction in production errors.
- Implemented continuous improvement initiatives, resulting in measurable improvements in product and process quality.
- Optimized resource allocation by prioritizing high-impact projects based on potential cost savings and customer satisfaction improvements.
- Improved product quality by implementing and maintaining robust quality management systems.
- Conducted risk assessments to proactively identify potential areas of concern related to product safety or regulatory compliance.
- Championed change management initiatives aimed at enhancing organizational commitment towards quality excellence.
- Fostered a positive work environment promoting open communication channels between team members and senior leadership.
- Enhanced employee performance with targeted training programs focused on quality assurance skills.
- Reduced customer complaints by identifying and addressing the root causes of quality issues.
- Led root cause analysis investigations, developing corrective action plans that effectively addressed identified issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry employees.
Education
Fitzgerald High School College And Career Academy
Fitzgerald, GASkills
- Customer satisfaction
- Quality planning
- Operational excellence
- Supplier quality
- Product inspection
- Preventive actions
- Corrective actions
- Quality system development
Languages
Spanish
Professional Working
Timeline
Supervisor of Quality Management
Titanium Cargo Trailers
06.2021 - 08.2024
Fitzgerald High School College And Career Academy