Alexandre Da Silva

• Proved successful working within tight deadlines and a fast-paced environment.
• Tag Bags with Priority Tags, Heavy Tags, Super Heavy Tags, Stand-by Tags.
• Check Id’s and Boarding Pass
• Assistance Passengers with wheelchair
• Self-motivated, with a strong sense of personal responsibility.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Proven ability to learn quickly and adapt to new situations.
• Resolved problems, improved operations and provided exceptional service.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Delivered services to customer locations within specific timeframes.

Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions. Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support. Resolved customer complaints by distinguishing, prioritizing and reporting technical issues. Connected with customers to address questions and resolve issues through phone and email. Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.

Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Met customer call guidelines for service levels, handle time and productivity.

Followed up with customers about resolved issues to maintain high standards of customer service.