Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandre Filho

Shawnee,KS

Summary

Adept at staff management and enhancing customer service, I significantly improved team productivity at Construction Data by implementing efficient workflows. My experience spans from supervising at Wearhouse to sales and logistics, always focusing on leadership and problem-solving. Trained in both hard and soft skills, I excel in fostering teamwork and achieving operational excellence.

Overview

10
10
years of professional experience

Work History

Supervisor

Construction Data
02.2015 - 09.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Sales Associate

Ford
04.2020 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Warehouse Worker

Laborer
02.2016 - 01.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Driver Supervisor

Wearhouse
02.2019 - 11.2019
  • Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
  • Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
  • Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
  • Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.

Retail Assistant

Retail Store
05.2017 - 12.2018
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

GED -

Community College
Boston
06.2016

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Ford
04.2020 - 12.2020

Driver Supervisor

Wearhouse
02.2019 - 11.2019

Retail Assistant

Retail Store
05.2017 - 12.2018

Warehouse Worker

Laborer
02.2016 - 01.2020

Supervisor

Construction Data
02.2015 - 09.2024

GED -

Community College

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Alexandre Filho