Alexandre R. Dias

Responsible of 1500 customer.

And keeping a outstanding relationship, trust and loyalty.

Irreplaceable satisfaction.

• Supported achievement of location sales and margin goals while ensuring positive customer experience
• Achieved individual sales goals and customer service goals
• Provided assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to customers
• Conducted vehicle service and maintenance to ensure customer satisfaction
• Ensured optimal operational efficiencies by managing car inventory and minimizing idle cars
• Work in a fast-paced environment – 2nd busiest store in the country, after international airports
• Assist customers with various post rental inquiries that involve the rental and billing process
• Closed the store by conducting nightly car inventory and reviewing contracts
• From 2017 – present, stay at home father of two, working privately on vehicles

• Greeted customers upon arrival, brought them to the lobby and explained services to be performed
• Supervised a staff of five by managing breaks and daily job performance
• Accurately processed end of day reports, balanced the cash draw and completed nightly bank deposit
• Met sales targets determined by the regional manager while following ethical sales criteria
• Received 3 promotions due to hard work ethic and being a reliable and responsible employee
• Demonstrated high efficiency by performing 50 Jiffy Lube signature service oil changes per day
• Serviced automatic transmission fill/drain plug by removing, reinstalling and refilling to the proper level
• Participated in Jiffy Lube preventative maintenance program by performing oil changes, checking brake fluid levels, differential transfer case fluid, power steering, battery levels and fuel filter
• Replaced radiator/pressure cap with a new cap that meets OEM specifications
• Inspected air conditioning compressor drive belt and if deemed appropriate, recharged the air conditioning system

• Efficiently prepared necessary materials to assemble glass office wall enclosures
• Completed offices by installing numerous types of doors and fixtures with security codes
• Specialized in installing secure, sound proof glass offices in bank settings
• Successfully mounted cubicle offices on several floors of corporate buildings
• Productively trained apprentices and carpenters on all aspects of interior work