Alexandre Rodriguez
Summary
Driven by a continuous improvement mindset and exceptional organizational skills, I enhanced warehouse efficiency and customer satisfaction at both Flexaust Inc. and KeyTronicEMS. My expertise in warehouse operations and dedication to professionalism significantly reduced delivery times and inventory discrepancies, fostering a positive workplace culture and driving results that matter.
Hardworking employee enthusiastic about learning in any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Head Delivery Driver
West Texas Chophouse
06.2024 - 09.2024
- Coordinated closely with warehouse personnel to ensure accurate order picking and efficient loading procedures.
- Implemented GPS tracking systems for real-time monitoring of driver performance, reducing idle time and fuel consumption.
- Improved delivery efficiency by optimizing routes and schedules for a team of drivers.
- Resolved delivery issues promptly, maintaining open lines of communication between drivers, dispatchers, and customers.
- Managed driver schedules to ensure adequate staffing during peak times while minimizing overtime expenses.
Multi-Site Warehouse Manager
KeyTronicEMS
09.2020 - 05.2024
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
Lead CSR
KeyTronicEMS
09.2020 - 09.2022
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
Picker Packer
KeyTronicEMS
09.2018 - 09.2020
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Warehouse Manager
Flexaust
05.2015 - 09.2018
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Forklift Operator
Flexaust
01.2014 - 05.2015
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
Education
University of Texas At El Paso
El Paso, TX 08.2013 - 05.2015
High School Diploma -
El Dorado
El Paso, TX08.2012
Skills
Professionalism and Courtesy
Attention to Detail Focus
Continuous Improvement Mindset
Organizational Skills Development
Warehouse Operations
Call center experience
Certification
CPR certification
Forklift certification
Timeline
Head Delivery Driver
West Texas Chophouse
06.2024 - 09.2024
Multi-Site Warehouse Manager
KeyTronicEMS
09.2020 - 05.2024
Lead CSR
KeyTronicEMS
09.2020 - 09.2022
Picker Packer
KeyTronicEMS
09.2018 - 09.2020
Warehouse Manager
Flexaust
05.2015 - 09.2018
Forklift Operator
Flexaust
01.2014 - 05.2015
University of Texas At El Paso
08.2013 - 05.2015
High School Diploma -
El Dorado