Alexandrea Arredondo
Houston,TX
Summary
I am a dedicated and focused individual who excels at handling multiple and challenging tasks, well organized and hard working, have strong leadership skills, and a team player. I am seeking a new employment opportunity where I can develop new skills and experience for professional advancement and personal growth.
Overview
7
7
years of professional experience
Work History
Doctor's Assistant/Optician/Optician Technician/Receptionist
Customeyes
Houston, TX
02.2024 - Current
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
- Provided guidance to customers on selecting eyewear according to their prescription requirements.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Conducted comprehensive pre-test procedures, including visual acuity, visual field tests, retinal imaging, pressure tests, and auto-refraction.
- Conducted inventory management for optical frames, lenses, and contact lens supplies.
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
- Obtained accurate patient histories through detailed interviews and documented information in EHR.
- Operated edging machines to cut lenses according to specifications on job tickets.
- Verified that all jobs were completed accurately before release from the lab.
- Explained lens options to customers including single vision, bifocal, trifocal or progressive lenses.
- Greeted patients upon arrival and checked them in for appointments.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Scheduled and confirmed patient appointments and consultations.
- Processed payments and maintained accurate records of transactions.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Provided general administrative support including filing paperwork, ordering office supplies.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Doctors Assistant/Receptionist/Optician Technician
Texas State Optical
Pasadena, TX
01.2021 - 04.2022
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Prepared clinical notes and updates on each patient for review by primary physician.
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
- Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
Server
BreWingz Restaurant
Houston, TX
01.2018 - 02.2020
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Calculated charges, issued table checks and collected payments from customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Trained new employees on maintaining customer satisfaction, serving procedures and restaurant policies.
Education
Associate of Applied Science - Natural Sciences
San Jacinto College
Pasadena, TX12-2026
High School Diploma -
J. Frank Dobie High School
Houston, TX05.2015
Skills
- Organized and efficient
- Multi-line telephone skills
- Excellent customer service
- Flexible
- Multitasking and prioritization
- Effective time management
- Strong problem solver
- Dedicated team player
- Self-motivated
- Fast learner
- Bilingual – Spanish
Timeline
Doctor's Assistant/Optician/Optician Technician/Receptionist
Customeyes
02.2024 - Current
Doctors Assistant/Receptionist/Optician Technician
Texas State Optical
01.2021 - 04.2022
Server
BreWingz Restaurant
01.2018 - 02.2020
Associate of Applied Science - Natural Sciences
San Jacinto College
High School Diploma -
J. Frank Dobie High School