Alexandrea Botello

• Coordinated funding requests and documentation for assistive technology resources.
• Processed electronic device approvals through insurance channels, ensuring compliance and timely authorization.
• Facilitated effective communication between clients and therapists to ensure seamless service delivery.

- Support 18+ onshore Funding Specialist.
- Develop and maintain working knowledge of current durable medical equipment and policies and procedures as well as all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
- Assisting the Area Funding Director in the daily operation of the processing department.
- Responsible for training and coaching of the funding team.
- Coordinates with leaders to ensure all operational procedures are completed.
- Communication with clients, funding sources, referrals sources. Verification of benefits, notification to clients of copays and OOP
- Develop, implement, and monitor training and coaching with staff including onboarding and continuing education training and training materials.
- Assist in resolving customer complaints and concerns as well as fielding billing and payer concerns and correspondence.
- Assists two supervisors and another lead