Alexandrea Chapman
Hamilton
Summary
Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Offering strong communication and problem-solving skills, with desire to learn and grow in customer service management. Brings understanding of customer service principles and ability to apply technical solutions effectively. Ready to use and develop interpersonal and analytical skills in customer service role.
Overview
8
8
years of professional experience
Work History
Postal Worker
United States Postal Service, USPS
04.2025 - Current
- Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
- Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
- Strengthened relationships with local communities through courteous interactions while delivering their essential correspondence daily.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
Call Center Supervisor
Accurate Courier Services
08.2023 - 03.2025
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Supervised in providing excellent customer service.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
Insurance Sales Agent
State Farm Mutual Automobile Insurance Company
09.2021 - 12.2021
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Pharmacy Technician
Walgreens
01.2020 - 07.2020
- Stock work
- Cash register
Sales Associate
TJ Maxx
01.2017 - 10.2018
- Cash register
- Fitting room
Education
High school diploma -
Fairfield High School
Fairfield, OH05.2019
Skills
- Cash Handling
- Food Service
- Cashiering
- Customer service
- Typing
- Windows
- Timekeeping abilities
- Quality Assurance
- Multitasking
- Excellent Communication
- Package handling
- Safety procedures
- Postal regulations
Timeline
Postal Worker
United States Postal Service, USPS
04.2025 - Current
Call Center Supervisor
Accurate Courier Services
08.2023 - 03.2025
Insurance Sales Agent
State Farm Mutual Automobile Insurance Company
09.2021 - 12.2021
Pharmacy Technician
Walgreens
01.2020 - 07.2020
Sales Associate
TJ Maxx
01.2017 - 10.2018
High school diploma -
Fairfield High School
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