ALEXANDREA CLARK
Minneapolis,MN
Summary
Personable and dedicated Customer Service Representative with extensive experience in Financial industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
HR Associate
U.S. Bank
Robbinsdale, MN
07.2023 - Current
- Assisted with recruitment efforts, such as posting job openings, reviewing resumes and conducting interviews.
- Maintained employee records in accordance with applicable legal requirements.
- Conducted new hire orientations and onboarding processes to ensure compliance with company policies.
- Provided advice and guidance on personnel matters to managers and supervisors.
Sales Associate/Assistant Manager
Footlocker, Foot Action, And Kids Footlocker
Minneapolis, MN
07.2017 - Current
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Customer Service Representative
Sun Country Airlines
Minneapolis, MN
07.2023 - 12.2023
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Verified identification documents such as passports or driver's licenses.
- Processed payment transactions utilizing point of sale systems.
Bank Teller
Citizens Independent Bank
Robbinsdale, MN
07.2022 - 02.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Service Representative/Billing Specialist
Voya Financial Inc.
09.2018 - 10.2020
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Answered 30+ inbound calls per day and directed to designated individuals or departments
- Address customer service inquiries quickly and accurately
- Documented conversations with customers to track requests, problems and solutions
- Resolved variances in accounts and reconciled histories with bank statements
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment
Bank Examiner
Federal Reserve Bank of Minneapolis
07.2016 - 08.2017
- I examined and reviewed savings bonds that customer's sent in for redemption
- Complied with company and insurance client’s guidelines in claims processes, estimate writing and the closing of claims
- Adhered to company and client’s guidelines in claims processes and claim closures
Personal Banker
US BANK
08.2014 - 07.2016
- Assesses and handles customer's banking needs, obtains and process customer/account information and cross sells
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications
- Trained 3 new employees quarterly
- Excelled in exceeding daily credit card application goals
- Guaranteed positive customer experiences and resolved all customer complaints
Branch Supervisor
TCF Bank
08.2012 - 05.2014
- Provided a high level of product and leadership support to representatives and clients.
- Effectively communicated with team members to maintain clearly defined expectations.
- Opened new customer accounts, including checking, savings and lines of credit.
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Delivered prompt, accurate and excellent customer service.
Education
Associate of Science - Business Management
Hennepin Technical College
Minneapolis, MN12.2024
Minnesota School of Bartending
St.Paul,MNSkills
- Team leadership
- Call center experience
- Detail-oriented
- Exceptional customer service
- Excellent communication skills
- Strong work ethic
- Billing
- Excellent time management
- Banking and financial services background
- Reliable and dependable
- Cash handling accuracy
Timeline
HR Associate
U.S. Bank
07.2023 - Current
Customer Service Representative
Sun Country Airlines
07.2023 - 12.2023
Bank Teller
Citizens Independent Bank
07.2022 - 02.2023
Customer Service Representative/Billing Specialist
Voya Financial Inc.
09.2018 - 10.2020
Sales Associate/Assistant Manager
Footlocker, Foot Action, And Kids Footlocker
07.2017 - Current
Bank Examiner
Federal Reserve Bank of Minneapolis
07.2016 - 08.2017
Personal Banker
US BANK
08.2014 - 07.2016
Branch Supervisor
TCF Bank
08.2012 - 05.2014
Associate of Science - Business Management
Hennepin Technical College
Minnesota School of Bartending