Summary
Overview
Work History
Education
Skills
Timeline
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Alexandrea Dalbey

Ventura,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Quality Assurance Analyst

EverService
10.2022 - Current
  • Enhanced software quality by conducting thorough testing and identifying areas for improvement.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Mentored and coached team members on QA topics and strategies.
  • Evaluated interactions between associates and customers to assess personnel performance.

Team Manager

Alert Communications
03.2020 - 10.2021
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Facilitated meetings to communicate team performance goals and results.
  • Resolved payroll discrepancies quickly and successfully.

Supervisor, Customer Service

ALERT COMMUNICATIONS
01.2017 - 03.2020
  • Supervises Call Center staff in a positive manner
  • Ensures that all Call Center staff consistently follows company policies and procedures
  • Manages breaks and meal period schedules to ensure compliance with State and Federal laws
  • Communicates agent performance concerns with Call Center management team and Human Resources immediately

Key Holder/Sales Lead

Samsonite
10.2013 - 01.2017
  • Responsible for opening and closing the store
  • Opening tasks include stocking the sales floor, creating the daily sales focus, performing an opening count of the registers, and conducting a team meeting to get staff ready for the day
  • Closing tasks include emailing the daily communications log to corporate headquarters, making sure the sales floor is visually merchandised to company standards, delegating cleaning tasks to employees, conducting a closing count of the register, depositing cash into the safe, performing a loss prevention check of associates, and setting the alarm before locking the door
  • Responsible for keeping track of both store and employee performance
  • Leading by example with exceptional customer service skills.

Sales Associate

kate spade
06.2012 - 12.2013
  • Greeted customers, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
  • Regularly exceeded daily sales goals with cross-selling and upselling techniques
  • Successfully assisted customers in-person and via telephone with purchase decisions, transactions, returns, and inquiries
  • Maintaining an orderly appearance throughout the sales floor
  • Introducing promotions and opportunities to customers.

Education

Health Science -

California State University, Channel Islands
Camarillo, California
05.2021

Skills

  • Customer service
  • Microsoft office
  • Call center
  • Sales
  • Scheduling
  • Computer Skills
  • Time Management
  • SharePoint
  • Mentoring and Training

Timeline

Quality Assurance Analyst

EverService
10.2022 - Current

Team Manager

Alert Communications
03.2020 - 10.2021

Supervisor, Customer Service

ALERT COMMUNICATIONS
01.2017 - 03.2020

Key Holder/Sales Lead

Samsonite
10.2013 - 01.2017

Sales Associate

kate spade
06.2012 - 12.2013

Health Science -

California State University, Channel Islands

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Alexandrea Dalbey