Alexandrea Hernandez
San Carlos ,AZ
Summary
Accomplished Receptionist and Wildlife Technician with a proven track record at San Carlos Utility Construction, excelling in customer service and data entry. Demonstrated ability to enhance office efficiency and handle customer inquiries with professionalism. Skilled in team collaboration and maintaining high confidentiality standards, contributing significantly to workplace productivity and client satisfaction.
Overview
2
2
years of professional experience
Work History
Receptionist
San Carlos Utility Construction
2024.08 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Wildlife Technician
San Carlos Recreation and Wildlife Dept.
2023.10 - 2024.07
- Conducted habitat assessments for improved species conservation and management efforts.
- Promoted safe work practices among team members, minimizing injuries and incidents during fieldwork operations.
- Increased awareness about threatened species through community outreach events and educational materials distribution.
- Contributed to public education efforts, creating engaging presentations on local wildlife and habitat conservation.
- Conducted extensive field surveys, gathering valuable information on target species abundance, distribution, and behavior patterns.
- Presented talks to public and school groups to encourage interest in STEM topics.
- Conducted game area surveys to determine variety of fauna and number of individuals of each species.
- Joined the sales team conducting sales in the main office, sold permits and hunting license to tribal and non tribal members.
- Utilized customer service skills, customer service and interpersonal skills for all customers whether through the phone or in person.
- handled all online and in person sales, along with creating accounts for the new online sales system.
- Wrote memos and letters to the big game hunters.
- Handled daily sales reports and conducted filing away sensitive information.
- Answered all incoming calls while completing time sensitive tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Receptionist
San Carlos Utility Authority
2022.05 - 2023.03
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Certificate Social Work And Addiction Studies - Social Work
San Carlos Apache College
San Carlos, AZ05.2023
Fixed Plant Operator - Mining Industry
San Carlos Training Institute
San Carlos, AZ12.2019
GED -
San Carlos Adult Education Program
San Carlos, AZ10.2004
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Mail handling
- Multi-line telephone operation
- Clerical Support
- Office equipment operations
- Customer Service
- Punctual and Reliable
- Payment Processing
- Team Collaboration
- Courteous and Professional
Affiliations
- I am a member of San Carlos Ignite fellowship
- I am a member of a local women's bible study group
Languages
Fluent in Apache Language
Native or Bilingual
Timeline
Receptionist
San Carlos Utility Construction
2024.08 - Current
Wildlife Technician
San Carlos Recreation and Wildlife Dept.
2023.10 - 2024.07
Receptionist
San Carlos Utility Authority
2022.05 - 2023.03
Certificate Social Work And Addiction Studies - Social Work
San Carlos Apache College
Fixed Plant Operator - Mining Industry
San Carlos Training Institute
GED -
San Carlos Adult Education Program
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