Summary
Work History
Education
Skills
Timeline
Generic

Alexandrea Houze

Akron

Summary

Proven team collaborator and adept multitasker, I excelled at Michales Am by enhancing customer satisfaction and managing high-pressure situations with poise. Leveraging exceptional communication and customer service skills, I ensured seamless experiences for large parties, contributing significantly to the establishment's positive ambiance and operational efficiency.

Work History

Host

Michales Am
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Education

East High School
Akron, OH
06.2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Telephone reception

Timeline

Host

Michales Am

East High School
Alexandrea Houze