Alexandrea Keeling

• Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs. Epic software.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff. Average 75-100 calls a day.
• Scheduling patients
• Using Microsoft teams for communication with pre service
• Entering orders
• Increased patient satisfaction by promptly addressing requests for prescription refills and appointment scheduling changes.
• Sanitize, restock, and organize exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.
• E-scribe, Call and fax pharmacies to submit prescriptions and refills.
• Increased patient satisfaction by promptly addressing concerns or questions.

• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Taught patients about medications, procedures and care plan instructions.
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Collected and documented patient medical information such as blood pressure and weight.

• Submitted authorization request to patients insurance company for surgery approval.

• Completed EKGs and other tests based on patient presentation in office.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed medical records management, including filing, organizing and scanning documents.

• Managed high-pressure situations calmly under minimal supervision while maintaining a focus on task completion.
• Supported quality patient care by efficiently organizing examination rooms and preparing necessary equipment for each visit.
• Promoted continuous learning through attending educational workshops related to ophthalmology topics, enhancing overall knowledge within the practice.
• Enhanced patient care by accurately documenting medical histories and eye exam findings.
• Assisted ophthalmologists with comprehensive eye exams, providing thorough documentation of each step for future reference. Average 60 patients a day.
• Ensured accuracy in prescription orders by diligently recording medication names, dosages, and frequencies.
• Accompanied physicians through day in fast-paced, stressful environments.

• Participated in ongoing professional development opportunities related to pediatric audiology, keeping current on advancements in the field that could benefit patients under my care.
• Implemented quality control measures to ensure accuracy in test results, contributing to improved outcomes for infants diagnosed with hearing loss.
• Promoted a positive environment during screenings by demonstrating patience, empathy, and professionalism while interacting with infants and their families.
• Adhered to strict infection control protocols during screenings, ensuring the safety and well-being of all infants under my care.
• Supported parents in navigating the referral process for further evaluation when necessary, providing guidance and resources to facilitate seamless transitions of care.
• Used ENG and VNG tests to evaluate vestibular systems.
• Administered and interpreted electrophysiological testing for infants to determine hearing levels.