Summary
Overview
Work History
Education
Skills
Websites
Certifications Skills
Timeline
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Alexandrea Kennedy

Alexandrea Kennedy

Administration Operator
Stratford,CT

Summary

Highly responsible Personnel Administrator partners with senior management team to manage all facets of human resources department. Supervises employee benefits, health and safety and employee recognition to build and maintain workforce in accomplishing company mission. Develops employee-oriented organizational culture that emphasizes quality, continuous improvement, teamwork and high performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Front Desk Administrator

Goldberg & Marcus Dental Associates
Stratford, CT
09.2023 - Current
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Served as a liaison between clients and internal teams, facilitating clear communication channels for project success.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Improved office organization by implementing effective filing systems and document management practices.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Generated reports to suggest corrective actions and process improvements.
  • Kept high average of performance evaluations.
  • Monitored front areas so that questions could be promptly addressed.
  • Handled sensitive information with discretion, maintaining client confidentiality at all times.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
  • Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
  • Provided administrative support to various departments, contributing to overall company efficiency.

Administrative Assistant/Admin Personnel

Sacred Heart University
09.2022 - 09.2023
  • Executes administrative requests and quarries from executives, directors and senior managers
  • Create, maintain, schedule and organize appointments, meetings as well as takes detailed notes
  • Incoming sales book keeper, invoice processing for over 10 units
  • Prepares a variety of daily reports, maintains appropriate filling systems
  • Displays excellent oral and written communication skills
  • Ensures the efficient day to day operations of the office
  • Answering direct phone calls, writes and distributes email correspondence, memos, letters, faxes and forms
  • Updates and maintain office policies, procedures and employee contact lists
  • Act as a point of contact for internal and external clients
  • Exudes excellent time management skills and the ability to prioritize work attention to detail and problem solving.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Patient Coordinator/Financial Specialist Agent

CT Braces
11.2018 - 09.2022
  • High volume incoming and outgoing calls
  • Heavy Scheduling of Appointments
  • Comfortable with computer scheduling and calendar appointments
  • Able to manage new patient intake
  • Knowledge and skills to verify and analyze the patients insurances
  • Able to multi-task and preparation of patients charts and contracts
  • Faxing/ E-mail/ Data Entry/ generate reports
  • Able to work in a fast pace environment
  • Can interact well with physicians, insurance companies, management, patients and parents
  • Run daily financial reports for delinquent accounts
  • Administer emails communications and mail letters to initiate communication in attempt to collect payment and/or assist in refinancing contracts that allow the patient to continue their treatment
  • Energetic and a passion for helping others
  • Ability to actively listen
  • Possess’ a positive attitude and desire to make a difference in peoples’ lives.

Store Manager

CubeSmart
10.2017 - 10.2018
  • Manages all facets of the daily operations of the store through effective planning and utilization of resources to maximize net operating income and customer satisfactions
  • Rents cubes including promotion of space through telephone calls, off-site calls, and marketing campaigns
  • Responsible for recording receipts and information into the computer utilizing CenterShift and Hive systems while maintaining current information and knowledge on rented cubes and vacancies
  • Prepares and makes daily bank deposits in the absence of the General Manager as well as accurately maintains petty cash account
  • Responsible for collections of delinquent customers
  • Assists in over-locking and unlocking of cubes
  • Conducts daily visual audits of entire store, lock checks and space audits while coordinating auctions with General Managers on as-needed basis.

Customer Care Agent

Blackboard Transact
07.2016 - 07.2017
  • Responds to high volume inbound telephone inquiries and email requests from Blackboard customers and school administrators
  • Facilitate the creation of payment plans and its account management
  • Assist customers with questions and support with issues regarding their account(s).

Front Desk Representative

Spring Hill Suites
05.2015 - 07.2016
  • Greet and assist with checking in guests at the front desk
  • Direct and ensure each person/family/businesspersons are fully aware of all facilities, amenities, and resources in the area
  • Organize specific files and business groups accordingly with correct date and form of payment attached
  • Protect the confidentiality of each person who is checked into the hotel, as well as offering guidance in any area within the Milford, CT area.

Teacher's Assistant

Children's Corner Learning Center
12.2014 - 04.2015
  • Monitored a group of 13 children, including two with special needs, while insuring their safety and overall satisfaction in learning abilities
  • Facilitated and oversaw activities for children to participate in, including: daily activities, field trips, selecting and arranging equipment and materials in the classrooms
  • Create a curriculum each month based on children's learning capacity and comprehension.

Call Center Representative

Norwalk Hospital
09.2012 - 01.2013
  • Monitored each patient's food and fluid intake via telephone and computer assistance to ensure each patient consumed proper breakfast, lunch and dinner according to their specific diet – per doctor's orders.

Education

Associates In Business Administration -

Housatonic Community College
Bridgeport, CT

Diploma; Magnet Program Graduate of 2012 -

Central High School
Bridgeport, CT

Skills

  • Minute Taking
  • Reception Oversight
  • Document Control
  • Scheduling
  • Office Administration
  • Travel Coordination
  • Bookkeeping
  • Clerical Support
  • Mail Handling
  • Invoice Processing
  • Calendar Management
  • Data Entry
  • Quality Assurance
  • Workflow Optimization
  • Letter Preparation
  • Appointment Scheduling
  • Meeting Planning
  • Filing
  • Data Collection
  • Multi-Line Phone Proficiency
  • Data Retrieval Systems
  • Records Management
  • Records Administration
  • Microsoft Excel
  • Critical Thinking
  • Complex Problem-Solving
  • Customer and Client Relations
  • Medical Terminology
  • Strong Problem Solver
  • Computer Proficiency
  • Recordkeeping
  • Business Administration
  • Time Management
  • Report Analysis

Certifications Skills

  • MyFi
  • Blackboard
  • Transact
  • Cloud9
  • OrthoFi
  • Solution Reach
  • Edge
  • Nextiva
  • Microsoft Suite
  • 60 WPM
  • Vocera
  • Marsha and Fosse Systems
  • Cisco and Avaya Phone Etiquette
  • Oracle
  • Cash Net
  • Tuition Payment Plan
  • Net Pay
  • Footprints
  • Softech
  • Dentech
  • Demandforce
  • Dexus
  • Centershift
  • Hive and Cares System Proficient

Timeline

Front Desk Administrator

Goldberg & Marcus Dental Associates
09.2023 - Current

Administrative Assistant/Admin Personnel

Sacred Heart University
09.2022 - 09.2023

Patient Coordinator/Financial Specialist Agent

CT Braces
11.2018 - 09.2022

Store Manager

CubeSmart
10.2017 - 10.2018

Customer Care Agent

Blackboard Transact
07.2016 - 07.2017

Front Desk Representative

Spring Hill Suites
05.2015 - 07.2016

Teacher's Assistant

Children's Corner Learning Center
12.2014 - 04.2015

Call Center Representative

Norwalk Hospital
09.2012 - 01.2013

Associates In Business Administration -

Housatonic Community College

Diploma; Magnet Program Graduate of 2012 -

Central High School

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Alexandrea KennedyAdministration Operator