Alexandrea Mascarenas
Pueblo,CO
Summary
Dynamic hairdresser with expertise in balayage and precision cutting, recognized for enhancing client satisfaction at Union Hair Studio. Proven ability to boost salon revenue through effective upselling and exceptional customer service. Highly motivated self-starter committed to ongoing education and fostering strong client relationships, resulting in outstanding client retention.
Overview
16
16
years of professional experience
Work History
Hairdresser
Union Hair Studio
12.2009 - Current
- Performed a variety of hair cutting techniques tailored to individual client preferences.
- Executed hair coloring and styling services using industry-standard methods and products.
- Conducted thorough client consultations to assess hair needs and preferences.
- Recommended appropriate hair care products based on client hair types and styling goals.
- Scheduled appointments efficiently to optimize salon workflow and client satisfaction.
- Collaborated with team members to ensure a cohesive and supportive salon environment.
- Maintained salon equipment and tools, ensuring they were in excellent working condition.
- Educated clients on proper hair maintenance and styling techniques for at-home care.
- Adapted to changing trends in hair fashion to provide contemporary styling options.
- Assisted in training new staff on salon protocols and customer service excellence.
- Handled customer inquiries and concerns with professionalism and care.
- Managed inventory of hair products, ensuring stock levels met salon demands.
- Promoted salon services through social media to attract new clients.
- Participated in ongoing professional development to enhance hairstyling skills.
- Ensured compliance with health and safety regulations to maintain a safe salon environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
Education
High School Diploma -
Centennial High School
Pueblo, CONo Degree -
Pueblo School of Barber And Cosmetology
Pueblo Skills
- Balayage technique
- Hair straightening
- Blow-drying expertise
- Chemical safety
- Hair styling techniques
- Appointment scheduling
- Cleaning and sanitizing
- Client consultation
- Hair extensions
- Creative coloring
- Hair analysis
- Color correction
- Salon marketing
- Braiding techniques
- Scalp treatments
- Sanitation practices
- Texture services
- Continuing education
- Updo creations
- Chemical application
- Social media promotion
- Foils and balayage
- Precision cutting
- Highlights and lowlights
- Outstanding client retention
- Color principles
- Men and women haircuts
- Advanced communication skills
- Quick learner
- Styling tools
- Customer consultation
- Customer education
- Cuts for women
- Natural hair care
- Highly motivated self-starter
- Schedule management
Timeline
Hairdresser
Union Hair Studio
12.2009 - Current
High School Diploma -
Centennial High School
No Degree -
Pueblo School of Barber And Cosmetology