Alexandrea McMurren
Apopka,FL
Summary
Highly skilled tax professional with a deep understanding of compliance standards. Recognized for exceptional organizational abilities and a commitment to delivering top-notch customer relations. Known for effective time management and strong communication skills. Experienced in leading and mentoring teams, with a focus on personal and professional development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tax Specialist Notice Resolution
Paylocity
04.2023 - Current
- Managed tax submissions and made sure all information complied with regulations.
- Review notices from agencies for various reasons and work to resolve each notice, and bring client accounts back into compliance.
- Analyzed financial documents to ensure accuracy of information reported on tax forms.
- Maintained current knowledge of changes in taxation rules and regulations through continuing education.
- Interacted with IRS and Tax Agency personnel to resolve discrepancies between taxpayer records and IRS/Agency requirements.
- Collected and submitted required tax payments.
Executive Account Manager
Paylocity
05.2022 - 04.2023
- Facilitated business by implementing practical networking techniques.
- Built relationships with customers and community to establish long-term business growth.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Led payroll production for thirteen set clients with over 1.5 million in annual revenue.
- Orchestrated and deployed online employee timekeeping program to improve measurements of overtime and employee work hours.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
Account Manager I & II, Transition Associate/ Coach
Paylocity
04.2021 - 05.2022
- Communicated actively with clients and other departments within Paylocity to troubleshoot and resolve client concerns
- Managed projects and escalations for clients
- Actively communicated with clients via emails or calls average 55 interactions a day or more
- Handled the teams service management cases and special projects where clients needed more hands on experience
- Managed new hire transitions since August of 2021 by coordinating lessons on Paylocity software, managing chat for questions while the class would help clients, and manage their case load daily
- Coached new hires through an implemented new hire program with managing expectations for clients.
Department Supervisor
Home Décor, Lowe's Companies Inc
11.2014 - 04.2021
- Established and enforced clear goals to keep employees working collaboratively
- Conducted evaluations and reviews for 3-10 employees
- Realigned workflows with changing business demands by evaluating processes and employee strengths
- Coached and mentored 3-10 staff members through constructive feedback to develop long-term career goals
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
- Managed installation services in Flooring and Blinds, making sure projects were sold correctly
- Managed Sales Specialist and sales programs, assuring specialists were using company programs accurately and frequently.
Retail Sales Specialist
Lowe's Companies Inc
11.2014 - 01.2021
- Maintained current store, product and promotional knowledge to drive consistent sales
- Processed payments and maintained accurate drawers to meet financial targets
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Provided in-depth information on product features so customers could make educated buying decisions
- Sold various products by explaining unique features and educating customers on proper application.
Head Cashier
Winn
11.2012 - 11.2014
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full
- Counted and balanced cashier drawers.
Customer Service Associate
Home Depot
08.2011 - 08.2013
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Assessed customer needs and upsold products and services to maximize paint sales
- Operated machinery, including paint machines to blend different types of materials
- Adhered to packaging instructions such as meeting weight, label requirement and formula integrity targets.
Education
Associate of Arts - Business
Seminole State College of Florida
Sanford, FL05-2017
Skills
- Multitasking
- Sales Force and Paylocity software experienced
- Mentoring and Development of team members
- Payroll Management
- Customer Account Management
- Tax research
- Escalated Client Management
Certification
CPP - Certified Payroll Professional
[Payroll Taxes], [Paylocity]
Timeline
Tax Specialist Notice Resolution
Paylocity
04.2023 - Current
Executive Account Manager
Paylocity
05.2022 - 04.2023
Account Manager I & II, Transition Associate/ Coach
Paylocity
04.2021 - 05.2022
Department Supervisor
Home Décor, Lowe's Companies Inc
11.2014 - 04.2021
Retail Sales Specialist
Lowe's Companies Inc
11.2014 - 01.2021
Head Cashier
Winn
11.2012 - 11.2014
Customer Service Associate
Home Depot
08.2011 - 08.2013
Associate of Arts - Business
Seminole State College of Florida