Alexandrea M. Illig
Battle Creek,MI
Summary
Experienced Medical Records Coordinator with a proven track record in enhancing department efficiency, minimizing errors, and eliminating bottlenecks. Dedicated to continuously improving and streamlining processes for maximum productivity. Possesses extensive knowledge of HIPAA constraints and expertise in chat management protocols.
Overview
8
8
years of professional experience
Work History
Medical Records Coordinator
Sharecare
09.2022 - Current
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Contributed to a positive work environment as an active team member within the Medical Records Department.
- Facilitated smooth departmental operations by maintaining organized filing systems for both physical and digital documents.
- Uploaded records to patient's individual vault.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Identified new methods to optimize medical records management.
- Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
- Established and managed policies for completing, coding, signing, and indexing records.
Patient Registration Specialist
R1RCM
02.2021 - 03.2021
- Phones patients and records patient information into a computer database
- Record insurance information and obtains pre-approval for treatment if needed
- Takes any form of payments through various payment portals
- Working with CPT codes and ICD10 codes
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
Health Information Specialist
R1RCM
10.2019 - 01.2021
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Streamlined release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
- Assisted in the transition to a new electronic health record system, resulting in improved data management and accessibility for healthcare providers.
Patient Access Registrar
R1RCM
06.2017 - 10.2019
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Played an integral role in improving departmental performance metrics through diligent work ethic and commitment to excellence.
Home Health Care Aid
Leelin Home Healthcare
01.2017 - 05.2017
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and advising on nutrition, cleanliness, and housekeeping
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Improved patient well-being by providing compassionate and attentive personal care services.
Direct Care Aid
Tawas Village
11.2016 - 01.2017
- Provide assistance and support to patients who are not able to look after themselves
- Common job duties of a Direct Care Worker include administering treatments, making beds, cooking meals, handling laundry, running errands, buying groceries, and noticing any change in health condition
- Having a caring and empathetic personality, the ability to lift weights, interpersonal and communications skills, and organization
Education
Some College (No Degree) - Health Information Technology
Delta College
Saginaw, MIDiploma -
Standish - Sterling Central High School
Standish, MI05.2016
Skills
- Knowledge-hungry learner
- Adaptability
- Customer service
- Positive attitude
- Patient confidentiality
- Document coordination
- EHR proficiency
- Data Entry
- Payment Collection
- Data Security
- HIPAA Compliance
Timeline
Medical Records Coordinator
Sharecare
09.2022 - Current
Patient Registration Specialist
R1RCM
02.2021 - 03.2021
Health Information Specialist
R1RCM
10.2019 - 01.2021
Patient Access Registrar
R1RCM
06.2017 - 10.2019
Home Health Care Aid
Leelin Home Healthcare
01.2017 - 05.2017
Direct Care Aid
Tawas Village
11.2016 - 01.2017
Some College (No Degree) - Health Information Technology
Delta College
Diploma -
Standish - Sterling Central High School