Summary
Overview
Work History
Education
Skills
Certification
Timeline

Alexandrea Obey-Fabiyi

Student
Billerica,MA

Summary

Experienced Customer Service Representative with over 2 years of experience . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Successful at optimizing security standards, improving planning processes and managing systems implementation.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Print Lab Center Assistantant

University Of Massachusetts Dartmouth
North Dartmouth, MA
09.2021 - 05.2022
  • Organized supplies, maintained equipment and prepared laboratory environments for student.
  • Assisted Student with printing out their assigned work
  • Provided instruction and support under teacher's supervision.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Performed regular maintenance to keep equipment in optimal working condition.
  • Assessed customer needs to deliver satisfactory experiences.

Information Center Specialist Intern

Digital Federal Credit Union
Chelmsford, MA
05.2021 - 07.2021
  • Learn, understand and explain all DCU products and services
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Resolved customer problems and complaints.
  • Provide members with quality service and accurately process transactions in a timely manne
  • Confirmed appointments, communicated with clients and updated client records.

Undergraduate Teaching Assistant

University Of Massachusetts Dartmouth
North Dartmouth, United States, MA
09.2020 - 12.2020

●Checked assignments, proctored tests, and provided grades according to university standards.

● Assisted teachers with classroom management and document coordination to maintain positive learning environment.

● Documented attendance and completed assignments to maintain full class and student records.

● Provide technical support for professor, such as monitoring the Chat tool and Polls tool, and taking responsibility for ensuring that technical glitches and technical problems are solved quickly.

● Respond to Students' emails and help solve any problem.

Retail Assistant

Burlington, United States
10.2018 - 08.2020
  • Checked assignments, proctored tests, and provided grades according to university standards
  • Ssisted teachers with classroom management and document coordination to maintain positive learning environment
  • Ocumented attendance and completed assignments to maintain full class and student records
  • Rovide technical support for professor, such as monitoring the Chat tool and Polls tool, and taking responsibility for ensuring that technical glitches and technical problems are solved quickly
  • Espond to Students' emails and help solve any problem.
  • Rovided every customer with professional and polite support for sales and service need
  • Oordinated dressing rooms, and complex transactions.
  • Estocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Nswered questions about current promotions and resolved issues according to store policies
  • Upported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Elped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Sed POS system to process sales, returns, online orders and gift card

Preschool Teaching Assistant- Volunteer

The Honeyrock School
Lagos, Nigeria
01.2018 - 08.2018
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Created lesson plans and compiled materials for use in lessons.
  • Assisted kids when they had any difficulties.
  • Maintained secure, disciplined classroom to give each student positive learning environment.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.

Education

Bachelor of Arts - Psychology

University of Massachusetts Dartmouth
09.2019 - 05.2023

GPA: 3.3, Dean's List Honoree.

  • Member of Pan African Dance group

Skills

    Decision Making

Excellent Communication

Organization and Time Management

Classroom Management

Customer Service

Documentation and reporting

Critical Thinking

Certification

Social Media Marketing

Timeline

Social Media Marketing

11-2021
Print Lab Center Assistantant - University Of Massachusetts Dartmouth
09.2021 - 05.2022
Information Center Specialist Intern - Digital Federal Credit Union
05.2021 - 07.2021
Undergraduate Teaching Assistant - University Of Massachusetts Dartmouth
09.2020 - 12.2020
University of Massachusetts Dartmouth - Bachelor of Arts, Psychology
09.2019 - 05.2023
Retail Assistant -
10.2018 - 08.2020
Preschool Teaching Assistant- Volunteer - The Honeyrock School
01.2018 - 08.2018
Alexandrea Obey-FabiyiStudent