Experienced Customer Service Representative with over 2 years of experience . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Successful at optimizing security standards, improving planning processes and managing systems implementation.
●Checked assignments, proctored tests, and provided grades according to university standards.
● Assisted teachers with classroom management and document coordination to maintain positive learning environment.
● Documented attendance and completed assignments to maintain full class and student records.
● Provide technical support for professor, such as monitoring the Chat tool and Polls tool, and taking responsibility for ensuring that technical glitches and technical problems are solved quickly.
● Respond to Students' emails and help solve any problem.
GPA: 3.3, Dean's List Honoree.
Decision Making
Excellent Communication
Organization and Time Management
Classroom Management
Customer Service
Documentation and reporting
Critical Thinking
Social Media Marketing
Social Media Marketing