Alexandrea O'Neal
San Antonio,TX
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
6
6
years of professional experience
Work History
Associate Customer Service Representative
Wells Fargo
07.2024 - Current
- Built strong relationships with clients, fostering trust and loyalty through personalized assistance.
- Maintained comprehensive knowledge of products and services offered, enabling effective recommendations tailored to individual needs.
- Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to customers.
Licensed Customer Service Representative
Goosehead Insurance
07.2023 - 06.2024
- Promoted positive company image by consistently delivering exceptional service experiences that fostered long-term customer loyalty.
- Increased customer retention rates by conducting follow-up calls to ensure satisfaction with services provided or products purchased.
- Established rapport with diverse clientele through genuine interest in their needs, empathetic understanding of their situation, and candid communication style.
AAA Care Specialist
AACOG
10.2022 - 01.2023
- Monitored and evaluated services delivery to the elderly, providing technical assistance to vendors to ensure appropriate and high-quality care
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
IDDS Service Coordinator I
AACOG
07.2022 - 10.2022
- Managed caseloads efficiently, prioritizing tasks based on urgency and client need, resulting in improved outcomes for individuals served.
- Improved client satisfaction by effectively identifying and addressing individual needs through personalized service plans.
- Streamlined documentation processes by implementing efficient organizational systems, ensuring timely completion and accuracy of records.
TWC Advocate
BCFS Health And Human Services
08.2021 - 03.2022
- Evaluated client needs through in-depth assessments, identifying barriers to employment and creating tailored action plans.
- Established partnerships with community organizations to expand available resources for clients'' benefit.
- Provided ongoing support for employed clients, addressing challenges related to job retention and advancement.
Graduate Assistant
UTSA
12.2019 - 05.2021
- Supported the coordination of department events, fostering strong relationships among faculty, staff, and students.
- Updated departmental websites and social media accounts with relevant, engaging content.
- Assisted professors in the development of course materials for improved student engagement and understanding.
Customer Care Associate
Health Advocate
08.2018 - 05.2021
- Responded to a variety of incoming calls from members, providing knowledgeable and empathetic assistance with healthcare questions and other inquiries, ensuring a high level of customer satisfaction
- Proactively followed up on outstanding issues to ensure timely resolutions, demonstrating strong problem-solving skills and attention to detail
- Resolved concerns related to products or services, effectively addressing member needs to enhance retention and contribute to sales growth.
Education
Master of Science - Sociology
University of Texas At San Antonio
San Antonio, TX05.2021
Bachelor of Arts - Women's Studies
University of Texas At San Antonio
San Antonio, TX07.2017
Skills
- Customer Service
- Problem-Solving
- Organization and Multitasking
- Relationship Building
- MS Office
- Student Assistance
- Event Planning
- Academic Presentations
Personal Information
Title: academic advisor
Timeline
Associate Customer Service Representative
Wells Fargo
07.2024 - Current
Licensed Customer Service Representative
Goosehead Insurance
07.2023 - 06.2024
AAA Care Specialist
AACOG
10.2022 - 01.2023
IDDS Service Coordinator I
AACOG
07.2022 - 10.2022
TWC Advocate
BCFS Health And Human Services
08.2021 - 03.2022
Graduate Assistant
UTSA
12.2019 - 05.2021
Customer Care Associate
Health Advocate
08.2018 - 05.2021
Master of Science - Sociology
University of Texas At San Antonio
Bachelor of Arts - Women's Studies
University of Texas At San Antonio