ALEXANDREA TAYLOR

• Assisted residents with ADLs under supervision.

• Obtained and documented vital signs.

• Practiced infection prevention and patient safety.

• Assisted with mobility and comfort measures.

• Communicated effectively with residents, families, and staff.

• Managed high-volume inbound calls while supporting customers through the claims

process.

• Investigated claims, reviewed documentation, determined coverage, and processed

payments.

• Maintained accurate documentation and protected confidential information.

• Collaborated with adjusters and internal teams to resolve issues efficiently.

• Delivered remote technical troubleshooting and customer support for software, hardware, programming, and connectivity concerns.

• Assisted customers with policy changes, billing inquiries, and insurance support.

• Trained new team members while delivering customer service in a fast-paced environment.