Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandrea Valdez

Santa Fe

Summary

Dynamic hospitality professional with extensive experience at Sage Hotel, excelling in customer service and problem-solving. Proven track record of enhancing guest satisfaction through personalized service and efficient operations. Skilled in cash handling and time management, consistently achieving high guest satisfaction ratings while mentoring new team members for success.

Overview

10
10
years of professional experience

Work History

Front Desk Agent/night Auditor

Sage Hotel
01.2025 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.

Teller

Nusenda Credit Union
01.2023 - 07.2024
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Educated customers on use of banking website and mobile apps.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Front Desk Agent/night Auditor

Old Santa Fe Inn
01.2016 - 07.2019
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Improved team communication with daily briefing on occupancy, events, and guest requests.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Implemented new booking system feature that reduced check-in time for guests.
  • Updated guest profiles with preferences and requests for personalized service in future stays.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.

Education

Respiratory Care

Santa Fe Highschool
Santa Fe, NM
05.2029

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Time management
  • Hospitality services

Timeline

Front Desk Agent/night Auditor

Sage Hotel
01.2025 - Current

Teller

Nusenda Credit Union
01.2023 - 07.2024

Front Desk Agent/night Auditor

Old Santa Fe Inn
01.2016 - 07.2019

Respiratory Care

Santa Fe Highschool

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