Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandrea Watford

El Paso

Summary

Dynamic Service with a strong work ethic, excelling in customer service and complaint resolution. Proven ability to enhance satisfaction through effective communication and vehicle assessment. Recognized for increasing repeat business by fostering trust and loyalty, while adeptly managing multiple priorities in a fast-paced environment.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

13
13
years of professional experience

Work History

Service Advisor

Beck Chevrolet
09.2022 - 07.2025
  • Assisted customers with inquiries and service needs to enhance satisfaction.
  • Coordinated service appointments and managed customer flow for efficiency.
  • Communicated effectively with technicians to ensure timely service completion.
  • Maintained accurate records of customer interactions and service history.
  • Supported team in troubleshooting basic issues to expedite resolutions.
  • Implemented feedback mechanisms to improve service quality and responsiveness.
  • Adapted quickly to new software systems for scheduling and customer management.
  • Learned industry best practices to provide knowledgeable support to clients.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Server

Outback Steakhouse
01.2013 - 07.2019
  • Delivered exceptional customer service by anticipating guest needs and responding promptly to inquiries.
  • Managed dining area efficiently to ensure a welcoming environment for guests and smooth operations.
  • Collaborated with kitchen staff to ensure timely food delivery and address any special requests from patrons.
  • Trained new servers on menu offerings, service standards, and operational procedures to enhance team performance.
  • Implemented suggestions for improving workflow during peak hours, resulting in increased table turnover rates.
  • Resolved customer complaints effectively, enhancing overall guest satisfaction through attentive service recovery strategies.

Sales Associate

Kohls Department Store
03.2016 - 08.2017
  • Enhanced customer satisfaction through personalized service and product recommendations.
  • Maintained accurate inventory levels, ensuring timely restocking and minimizing shortages.
  • Collaborated with team members to execute promotional displays, driving sales engagement.
  • Utilized point-of-sale systems for seamless transaction processing and customer data management.

Education

High School Diploma -

Rio Rancho High School
Rio Rancho, NM

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Team player mentality
  • Handling customer complaints
  • Price quoting
  • Complaint resolution

Timeline

Service Advisor

Beck Chevrolet
09.2022 - 07.2025

Sales Associate

Kohls Department Store
03.2016 - 08.2017

Server

Outback Steakhouse
01.2013 - 07.2019

High School Diploma -

Rio Rancho High School

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