Alexandrea Ledesma
HOLLAND
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Electronic repair technician
Levata
Holland
02.2025 - 05.2026
- Collaborated with team members to troubleshoot complex technical issues.
- Maintained accurate records of repairs and parts inventory for workflow efficiency.
- Conducted quality control checks on repaired devices to ensure functionality.
- Replaced and cleaned electrical or electronic components.
- Recorded results of diagnostic tests, parts used and repairs performed.
Housekeeper
Lakeshore resort
Saugatuck
05.2025 - 11.2025
- Cleaned guest rooms and common areas to maintain resort standards.
- Replenished supplies and linens in guest accommodations daily.
- Followed safety procedures while using cleaning chemicals and equipment.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Provided excellent customer service by addressing guest inquiries politely.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Interacted pleasantly with clients and guests when performing daily duties.
Server
Coral gables
Saugatuck
04.2018 - 10.2019
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Managed cash and credit transactions efficiently at the end of shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Holland High School
Holland, MISkills
- Problem solving
- Customer service
- Attention to detail
- Time management abilities
- Data entry
- Guest services
- Team collaboration
- Communication skills
- Cash handling
- Decision-making
- Complaint resolution
- Positive & professional
Timeline
Housekeeper
Lakeshore resort
05.2025 - 11.2025
Electronic repair technician
Levata
02.2025 - 05.2026
Server
Coral gables
04.2018 - 10.2019
Holland High School