Alexandreia Jefferson
Charlotte,NC
Summary
An accomplished professional with a diverse background in hospitality, training, and youth development, brings a wealth of knowledge and expertise to any team. Throughout my career, demonstrated exceptional leadership and management skills, optimized operations, and developed and implemented innovative training programs that inspire growth and excellence. With exceptional organizational, communication, and problem-solving skills, excels in fast-paced, dynamic environments and is committed to achieving the highest levels of performance and success. A valuable asset to any organization with proven ability to manage client relationships and deliver customized solutions.
Overview
14
14
years of professional experience
Work History
Consultant CCBSI Service Admin
JPMorgan Chase
01.2024 - Current
- Effectively applied ANSR model in my day to day case work and everyday communication with associates and Operations team members to be clear and transparent throughout the entire process
- Managed my own portfolio of case work all relating to solving requests for Client Service Associates and ensure the process is smooth with effective communication in place.
- Reviewed and finalized policy and procedure content
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Front, House Manager
Puttery
08.2021 - 02.2023
- Led the team in delivering an exceptional guest experience by providing anticipatory, warm, and welcoming service, while resolving any concerns with a high degree of professionalism and efficiency
- Ensured smooth collaboration and communication between front and back of house teams, while upholding HR policies, operational procedures, standards, and training programs to optimize venue performance
- Demonstrated advanced proficiency in Puttery's offerings to identify revenue opportunities, anticipate customer needs, establish sales objectives, and guide personnel towards achieving them, while diligently overseeing the promotional budget to ensure adherence to financial boundaries and reporting any surplus to the Regional Manager
- Supervised the handling of cash and receipts according to established policies and procedures, delegated tasks as needed
- Managed staff workloads by providing instruction and coaching to optimize learning and performance
- Consistently improved business practices, product quality, and guest service while analyzing data, identifying conflicts, performing physical tasks, and working overtime to maintain venue operations.
Corporate Trainer
TOPGOLF
10.2017 - 08.2021
- Led the team towards higher performance levels by providing specialized training and mentoring to new associates, resulting in increased productivity and fostering a positive work culture
- Enhanced operational efficiency by collaborating with senior management to implement and refine policies and procedures, streamlining processes and reducing costs
- Coordinated employee schedules to ensure adequate coverage and optimize business demands, fostering a seamless workflow and maximizing productivity
- Maintained a consistent and equitable work environment for all team members by enforcing rules and policies fairly and consistently, promoting a positive and inclusive workplace culture
- Implemented cost-saving measures and revenue enhancements, developed successful budget, and boosted sales through strategic planning and merchandising.
Assistant Manager
TOPGOLF, Midtown Atlanta
05.2017 - 09.2020
- Led the team towards higher performance levels by providing specialized training and mentoring to new associates, resulting in increased productivity and fostering a positive work culture
- Enhanced operational efficiency by collaborating with senior management to implement and refine policies and procedures, streamlining processes and reducing costs
- Coordinated employee schedules to ensure adequate coverage and optimize business demands, fostering a seamless workflow and maximizing productivity
- Maintained a consistent and equitable work environment for all team members by enforcing rules and policies fairly and consistently, promoting a positive and inclusive workplace culture
- Implemented cost-saving measures and revenue enhancements, developed successful budget, and boosted sales through strategic planning and merchandising.
Teacher/ Front Desk Coordinator
Imagination Station Creative Learning Center
07.2014 - 08.2016
- Provided administrative support for center operations, including tasks such as payroll, scheduling, and record keeping, to ensure smooth functioning
- Delivered exceptional customer service to families and created a welcoming and positive environment for all
- Maintained accurate and detailed records for customers and appointments, with a strong focus on attention to detail
- Facilitated learning and development in young children through creative and age-appropriate activities, while modeling positive behavior to improve their self-esteem and social skills.
Youth Development Program Coordinator
Young Ladies with Potential, Y.L.W.P
02.2010 - 04.2014
- Enhanced team performance by providing guidance and training based on extensive experience and expertise, resulting in improved success rates
- Ensured accuracy and organization of records, reports, and manuals to guarantee completeness and clarity, thus promoting efficient workflow
- Developed effective administrative procedures to achieve organizational objectives set by management and boards of directors, leading to streamlined operations
- Utilized communication and networking skills to expand outreach, increase program growth, and continuously evaluate effectiveness for adapting to evolving needs.
Education
Associate in Arts (A.A.) -
Irvine Valley College
Certification - Hospitality Management -
Disney Institute
Skills
- Client Service
- Attention to Detail
- Problem-Solving
- Analytical Thinking
- Teamwork
- Excellent communication
- Meeting Planning
- Budget Management
- Schedule Management
- Project Planning
- Customer Relations
- Staff Training
- Time Management
Timeline
Consultant CCBSI Service Admin
JPMorgan Chase
01.2024 - Current
Front, House Manager
Puttery
08.2021 - 02.2023
Corporate Trainer
TOPGOLF
10.2017 - 08.2021
Assistant Manager
TOPGOLF, Midtown Atlanta
05.2017 - 09.2020
Teacher/ Front Desk Coordinator
Imagination Station Creative Learning Center
07.2014 - 08.2016
Youth Development Program Coordinator
Young Ladies with Potential, Y.L.W.P
02.2010 - 04.2014
Associate in Arts (A.A.) -
Irvine Valley College
Certification - Hospitality Management -
Disney Institute