ALEXANDREIA TOLBERT
Nashville,TN
Summary
Results-driven problem solver with over 10 years of experience, including roles in the both field and NOC settings at the US Army National Guard and as a Customer Engineer at NCR. Adept at maintaining and troubleshooting diverse technology systems. Seeking a Support position to improve proven remote customer support skill and align with and organization the more directly impacts the community
Overview
13
13
years of professional experience
Work History
CUSTOMER ENGINEER
NCR
11.2021 - Current
- Provide preventive maintenance for POS systems, including POS servers, network racks, and Cisco switches
- Troubleshoot software and hardware issues with 100% success rate
- Collaborate with site operators to improve daily productivity by working with customers to update configurations and discuss additional equipment needs
- Maintain customer satisfaction by visiting each store between 10 to 12 times each year and providing 51 annual wellness visits.
GRADUATE RESEARCH ASSISTANT
UNIVERSITY OF MEMPHIS
08.2020 - 08.2021
- Helpdesk Analyst certified in JAWS and ZoomText, assisting disabled clients in computer basics
- Create 10 tailored training plans per week for veterans and vocational re habilitation clients, focusing on computer basics, email proficiency, and word processing, ensuring workplace readiness
- In home equipment delivery, installation, and hands-on training for improved accessibility
- Managed NATADAS database
NETWORK AND SIGNAL SPECIALIST
TN ARMY NATIONAL GUARD
05.2011 - 05.2017
- Maintained regular checks and service reports of battalion Satellite Transportable Terminals (STT) fleet
- Established and sustained over 300 hours of uninterrupted service in active missions
- Cross-trained over 50 incoming soldiers on basic STT operations
- Configured and managed user database for 100+ users.
- Established primary active directory and help desk support during active missions.
Education
Bachelors of Science - Mathematics and Statistics, Dance
UNIVERSITY OF ARKANSAS LITTLE ROCK (UALR)
Little Rock, AR12.2019
25S -
U.S Army Signal Corp
Fort Gordon, GA03.2013
Skills
- Knowledge of network infrastructure, including switches, routers, firewalls, and load balancers
- Hardware Maintenance
- Database Management
- Troubleshooting
- Creative Problem-solving
- Sound Boarding
- Communicate with non-technical stakeholders
- Software Installation
- Remote Support
- Incident Management
- Data Modeling
- Saas, R, Excel
Timeline
CUSTOMER ENGINEER
NCR
11.2021 - Current
GRADUATE RESEARCH ASSISTANT
UNIVERSITY OF MEMPHIS
08.2020 - 08.2021
NETWORK AND SIGNAL SPECIALIST
TN ARMY NATIONAL GUARD
05.2011 - 05.2017
Bachelors of Science - Mathematics and Statistics, Dance
UNIVERSITY OF ARKANSAS LITTLE ROCK (UALR)
25S -
U.S Army Signal Corp